Inside Customer Service Representative

Grainger; Windsor; On-site; CAD 73,000 - 100,000; Full time

Job summary

W.W. Grainger, Inc. in Windsor, Ontario is recruiting for a Customer Service Associate to quote customers, process orders, source products, and provide cost savings as needed.

This role emphasizes strong communication and a proactive approach to meeting customer needs. You will follow safety policies (WHMIS) and work with a team to resolve back orders, handle returns, and support quality management processes.

Qualifications

• 1–2 years customer service experience required.
• Strong work ethic and commitment to get the job done.
• Exceptional customer service skills and ability to build relationships.
• Team player who can work independently.
• Knowledge of WHMIS regulations is required.

Responsibilities

• Quote customers and process orders based on requests from customers and WFS Account Managers.
• Source products for customers not in the usual vendor base.
• Provide cost savings and product substitutions as requested.
• Follow up on back orders, quotes and complaints.
• Maintain product knowledge through ongoing learning.
• Process returns and PO returns per Quality Systems procedure.
• Review reports and make inquiries as needed.
• Seek special contract pricing from vendors when applicable.
• Follow billing and freight instructions; inbound and outbound.
• Adhere to Health & Safety policies and procedures.
• Support all aspects of the Quality Management System.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Independent work

Tools

Computer skills

Job description

Select how often (in days) to receive an alert:

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation

The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $6,000.00% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

KEY DUTIES AND RESPONSIBILITIES (You Will)

• Quote customers and process orders based on requests from customers and WFS Account Managers
• Source products for customers not in our usual vendor base
• Provide cost savings and product substitutions to customers as requested
• Follow-up on customer back orders, quotes, and complaints
• Continuously improve product knowledge through lunch n’ learns, online research, etc.
• Process customer returns and PO returns as per Quality Systems procedure
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow billing and freight instructions – inbound and outgoing
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System
• Other duties as assigned

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have)

• A minimum of 1 to 2 years previous customer service experience is required
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated ability to provide exceptional customer service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self-starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.