INNhotels Jasper AB Restaurant Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 45,000 - 55,000; Full time

Job summary

A local hospitality establishment in Jasper, Alberta is looking for a Restaurant Supervisor to lead day-to-day operations. The ideal candidate will have a solid background in food and beverage service and be adept at motivating staff and enhancing guest satisfaction. Key responsibilities include managing restaurant functions, compliance with safety standards, and effective communication with the team. This role offers a competitive compensation package and opportunities for career advancement.

Benefits

Competitive compensation package

Seasonal discounts on local activities

Staff accommodation available

Hotel discounts within the INNHotels family

Qualifications

• Previous experience in food and beverage service, preferably in a supervisory role.
• Strong knowledge of Microsoft Excel is required.
• Ability to work early morning shifts and adapt to a dynamic work environment.

Responsibilities

• Ensure smooth functioning of the restaurant.
• Motivate, train, and support staff to achieve excellent service standards.
• Address customer inquiries, ensuring exceptional dining experience.

Skills

Leadership

Interpersonal communication

Organizational skills

Microsoft Excel

Customer service

Job description

INNhotels Jasper AB Restaurant Supervisor

INNhotels, 98 Geikie St, Jasper, AB. Permanent, Full-time. Location: Jasper Inn & Suites, Jasper, AB.

Overview

We are seeking a dynamic and motivated Restaurant Supervisor to join our team and help oversee the day-to-day operations of our establishment. The ideal candidate is a strong leader with a passion for delivering exceptional guest experiences while fostering a positive work environment for the team.

Key Responsibilities

• Ensure smooth functioning of the restaurant.
• Motivate, train, and support staff to achieve excellent service standards.
• Address customer inquiries, concerns, and complaints promptly, ensuring an exceptional dining experience.
• Ensure compliance with health, safety, and hygiene standards as per local regulations.
• Create and maintain spreadsheets for inventory, cost control, and wages.
• Oversee daily cash flow, reconcile receipts, and ensure accurate financial reporting.
• Work closely with management to develop strategies for enhancing service, sales, and profitability.
• Supervise the floor to ensure INNGrill standards and steps of service are met in all guest interactions.
• Ensure opening and closing checklists, requisitions, and related functions are completed each shift.
• Communicate effectively to provide clear direction to the team, observe performance, and encourage improvement where necessary.
• Ensure staffing levels are accurate based on restaurant, events, and hotel business levels.
• Organize and conduct pre-shift and departmental meetings with pertinent information (house count, menu changes).
• Maintain positive and clear communication with guests and employees and respond with appropriate actions.
• Remain calm during emergencies or heavy activity, serving as a role model for the team.
• Ensure standard operating procedures for Food & Beverage are in place and compliant with relevant practices.
• Ensure that steps of service outlined in training materials are followed daily.
• This is not an exclusive or exhaustive list of all functions; other suitable duties may be assigned.

Qualifications

• Previous experience in food and beverage service, preferably in a supervisory or leadership role.
• Strong knowledge of Microsoft Excel is required.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent interpersonal and communication skills for effective team management and guest interaction.
• Ability to work early morning shifts and adapt to a dynamic work environment.
• Valid ProServe certification is required.

Who We Are

Jasper Inn & Suites is part of INNHotels, a family of independent hotels with properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount, and Invermere.

What We Offer

• A great work environment with opportunities for development and career advancement within Jasper Inn & Suites and the INNHotels family.
• A competitive compensation package.
• Staff events and seasonal discounts on local adventure activities.
• Hotel discounts as part of the INNHotels family of hotels.
• Staff accommodation available (full-time only).

How to apply: Do you think you’d make a good candidate? Send your resume. We thank all applicants for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits: Company events, Dental care, Discounted or free food, Employee assistance program, Extended health care, Life insurance, On-site parking

Schedule: 8 hour shift

Application question: Do you require PR assistance or LMIA?

Experience: Leadership: 2 years (preferred); Food and Beverage: 3 years (preferred); Microsoft Excel: 2 years (preferred)

Work Location: In person