Infrastructure Support Analyst

TecTammina; Burnaby; On-site; CAD 80,000 - 100,000; Part time

Job summary

A technology solutions company in Canada is seeking a dedicated contractor for technical support related to network design and deployment. The candidate will work with CITRIX, UNIX, and Windows environments and must possess strong analytical and troubleshooting skills. Responsibilities include assisting with software installations, managing server-related incidents, and providing support for corporate initiatives. This role requires the ability to work both collaboratively and independently under tight timelines.

Qualifications

• Experience in designing and deploying a Windows Server 2008 R2 domain including DNS, DHCP.
• Proven ability to work under tight deadlines in project teams.
• Ability to install and configure networking hardware such as firewalls.

Responsibilities

• Assist with setup and installation of new software.
• Provide TSR support for client requests.
• Manage incidents relating to server/infrastructure.

Skills

Network design and deployment

CITRIX experience

UNIX and Windows environment

Analytical skills

Troubleshooting

Interpersonal skills

Job description

Technical experience in network design and deployment in CITRIX, UNIX and Windows environment.

Experience in designing and deploying a Windows Server 2008 R2 domain including DNS, DHCP, file services and print services.

Experience installing and configuring networking hardware including firewalls and proxy servers.

Good analytical, troubleshooting and debugging skills; proven ability to discern critical from minor problems.

Experience working within a large project team environment with tight timelines on major business transformation and IT initiatives.

Must be able to work in a team environment as well as independently with minimal supervision, and work well under pressure.

Good interpersonal skills with a natural ability to work with and support colleagues; ability to adapt to and work effectively with clients and co‑workers with different styles and levels of technical knowledge.

Positive, flexible, open‑minded approach towards work assignments.

Qualifications

• Assist with setup and installation of new software, such as reviewing current software library/ license library or obtaining documentation of what is available and how it should be installed.
• Provide TSR support for client requests, such as firewall rule changes, server/software upgrades, etc.
• Manage and resolve incidents relating to server/infrastructure, such as coordinating with infrastructure service provider personnel to diagnose server-related issues or incidents related to file dialog boxes, DLL configurations, etc. in CITRIX, UNIX and Windows environment.
• Review, maintain and provide improvements to the general environment (hardware configuration, disk organization, etc.).
• Support the team on corporate initiatives driven by TELUS such as infrastructure monitoring.
• Perform duties such as incident analysis with TELUS, updating software (non‑SW), licenses.

Additional Information

Job Status: Contract

Share the Profiles to mahesh(at)techtammina.com

Contact: 703-349-1004

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