Infrastructure - Help Desk Technician

PBS Systems; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading automotive technology firm located in Calgary, Alberta is seeking an Infrastructure - Help Desk Technician. This role involves providing technical assistance to users, troubleshooting issues, and ensuring smooth IT operations. Ideal candidates should have strong communication skills and a good understanding of computer systems. The position requires availability for nonstandard hours and may involve occasional travel within North America.

Benefits

Internal promotion and growth opportunities

An education department dedicated to personal development

Free parking

Staff events

Great referral bonus

Staff discounts with GM, Dell, GoodLife and more

Qualifications

• Ability to diagnose and resolve basic technical issues within set deadlines.
• Strong documentation abilities.
• Available to work nonstandard hours starting at 7:00, 7:30 or 8:00am.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.

Skills

Tech savvy with office automation products

Good understanding of computer systems

Excellent communication skills

Customer-oriented

Strong understanding of Windows 10/11

CompTIA A+ and Network +

Problem solving and troubleshooting skills

Tools

MS365 (Outlook, Word, Excel, PowerPoint)

Basic VOIP knowledge

Basic LAN/WAN knowledge

Job description

Company Name: PBS Systems

Job Location: Calgary, Alberta

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Infrastructure - Help Desk Technician

Reports To: Manager, IT & Infrastructure

Job Requirement(s): Occasional Travel within North America

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role

This is an entry level position in our IT organization. As a Helpdesk Technician, you will provide fast and useful technical assistance on computer systems, answer queries on basic technical issues and offer advice to solve them.

An excellent Helpdesk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

This position will be based in our Calgary, Alberta head office and is not a remote work opportunity.

Duties And Responsibilities

• Serve as the first point of contact for users seeking technical assistance from our Ticketing System
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Walk the user through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update user status and information
• Pass on any feedback or suggestions by users to the appropriate internal team
• Identify and suggest possible improvements on procedures

Qualifications

• Tech savvy with working knowledge of office automation products, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• Strong understanding of Windows 10/11 Operating Systems
• MS365 (Outlook, Word, Excel and PowerPoint)
• Basic VOIP knowledge
• Basic LAN/WAN knowledge
• CompTIA A+ and Network +
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking and prioritization
• Ability to meet set deadlines
• Comfortable moving and lifting IT related equipment’s
• Occasional travel may be required within Canada and US
• Available to work nonstandard hours starting at 7:00, 7:30 or 8:00am and occasionally Saturday and/or Sunday

What We Offer

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• Free parking
• Staff events
• Great referral bonus
• Staff discounts with GM, Dell, GoodLife and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.