Infrastructure Analyst (H)

Waterloo Region District School Board; Kitchener; On-site; CAD 74,000 - 86,000; Full time

Job summary

An educational institution in Kitchener is seeking an Infrastructure Analyst to maintain and integrate IT infrastructure systems. The role focuses on Active Directory and demands strong technical knowledge, problem-solving skills, and the ability to work collaboratively. A university degree or diploma, along with relevant IT experience, is required. This full-time position offers a competitive salary package.

Qualifications

• 3 years related experience in information technology and customer service.
• Ability to comprehend large scale infrastructure and understand system integrations.
• Excellent teamwork and customer service skills.

Responsibilities

• Plan, implement, and maintain core IT infrastructure systems.
• Participate in oversight of IT Infrastructure availability, performance, and security.
• Provide day-to-day technical leadership for infrastructure support.

Skills

Network or system administrator experience

General technical knowledge

Excellent communication skills

Project management experience

Excellent organizational skills

Education

University degree or 3-year Community College diploma

Tools

Azure

Amazon

Microsoft

MacOS

iOS

Android

Job description

Infrastructure Analyst (H)

Information Technology Services (ITS)

Applicants will be considered in the following order:

1. Qualified permanent ESS/OSSTF Bargaining Unit employees.
2. Qualified probationary, temporary and Temporary Hourly Rated THR ESS/OSSTF employees.
3. Qualified external applicants (includes employees from other Bargaining Units)

Waterloo Region District School Board (WRDSB) serves approximately 65,000 students in 123 schools, as well as alternative and continuing education sites. WRDSB is committed to creating learning environments that support the achievement and well-being of all students through partnering with staff, parents, families, caregivers and communities to promote success in learning and life. Additional information regarding the Board is available on the Board’s website at www.wrdsb.ca.

Reporting to the Supervisor of IT Infrastructure team, the successful candidate will be responsible to plan, implement and maintain core IT infrastructure systems into which all other systems connect. This individual will work with other teams to help them achieve their needs in a responsible and systematic way that ensures consistency and effective data integration and security across all systems. This position will focus on Active Directory and Cloud.

The successful applicant for this Educational Support Staff position Level H ($74,462-$85,666), will be working 35 hours per week, 12 months per year, effective as soon as possible. Flexibility is required as hours of work may vary according to workload or assignment, and overtime may be necessary. The successful candidate may be required to drive his or her own vehicle as well as Board rented vehicles.

Responsibilities

• Assists in designing, implementing and maintaining a vision and 3 year plan related to WRDSB integrated IT infrastructure systems as a component of the larger IT Service planning cycle
• Core IT infrastructure systems include accounts, devices, networks, firewalls, security, servers, storage, web, telephony, system management and cloud computing
• Participate in oversight of the life cycle and maintenance of IT Infrastructure including availability, performance and security in accordance with agreed upon service level agreements
• Participates in multiple complex technical projects for the optimization and continuous improvements of core IT infrastructure systems and services
• Leads small to medium size technical projects.
• Provides day-to-day technical leadership for infrastructure support of complex issues and requests where they have the subject matter expertise
• Assist in investigating, troubleshooting and resolving complex technical issues that impact several critical systems and operations throughout all schools and departments
• Proactively recommend, test, validate and implement new releases, upgrades and patches to the core IT infrastructure systems
• Evaluate and recommend hardware system standards (computers, mobile, digital signage, etc)
• Administer and maintain IT infrastructure in compliance with set hardware and software standards, security measures and data privacy requirements
• Monitor and maintain automation and synchronization processes to efficiently and seamlessly integrate core IT systems
• Execute sensitive data backup and restoration procedures
• Analyze and identify potential infrastructure capacities gaps
• Develop and maintain hardware and software technical documentation
• Stay abreast of emerging IT infrastructure changes, vulnerabilities and threats
• Build and maintain strong lines of collaboration between IT service groups, schools, departments, stakeholders and vendors
• Provide advice to IT staff in support of collaborative service management practices including problem solving, user support and communication
• Other duties as assigned by the Information Technology Management team

Qualifications

• University degree or 3 year Community College diploma supplemented with continuing education in technical training
• 3 years related experience in the field of information technology and customer service
• Certification and formal training is an asset
• Ability to comprehend large scale infrastructure and understand global implications of system integrations
• General technical knowledge and experiences include several of: Network or system administrator of physical and virtual technology hosted on-premise and/or in cloud (eg. Azure, Amazon)
• Configure, deploy and maintain infrastructure equipment
• Maintain and test hardware and software infrastructure
• Analyze existing and planned infrastructure capacities
• Familiar with mobile device management process and technologies
• Proficient with desktop and server operating systems (eg. Microsoft, MacOS, iOS, Android)
• Monitor and collect data on hardware and system performance
• Troubleshoot complex network and system issues
• Perform routine preventative maintenance on equipment
• Develop and maintain hardware and software technical documentation
• Execute sensitive data backup and restoration procedures
• Excellent communication, teamwork and customer service skills
• Excellent organizational and time management skills
• Project management experience would be an asset
• Ability to work independently with minimal supervision

Applicant Self-Identification Questions

The information collected in Apply to Education is used to monitor WRDSB’s progress toward our equity goals including our commitment to diversity in WRDSB recruitment and hiring practices.

We are committed to the security and confidentiality of information under our control, and to the protection of privacy with respect to personal and confidential information that is collected, used, disclosed and retained in the system (Policy 1014_- Privacy Protection and Access to Information). Information is collected pursuant to Ontario’s Education Equity Action Plan (Ministry of Education), PPM 165 and the Municipal Freedom of Information and Privacy Act (MFIPPA). Access to this information is restricted to specific individuals in Human Resources. Access, use and disclosure of the data is governed by MFIPPA and ethical research practices. Applicant Self-Identification data will be attached to your Apply to Education applicant profile as long as you are employed with the WRDSB.

If you prefer not to answer any of the Self Identification questions, you can select “prefer not to answer”. This in no way affects your application or the applicant selection process. If you have questions or concerns about this please contact [e-mail].

The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities; and
• persons of marginalized sexual orientations, gender identities, and gender expressions

We will make any appropriate accommodation based on any of the human rights protected grounds, to support candidate participation in the hiring process.