Information Technology Support Specialist

Dillon Consulting; London; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A Canadian consulting firm is seeking an IT Support Specialist to join their London office. The role involves providing technical support, setting up hardware/software, and conducting onboarding procedures. Ideal candidates will have a diploma in Computer Systems Technology and 1-3 years of relevant experience. A flexible hybrid work model is offered, along with competitive salaries and various employee benefits.

Benefits

Competitive salary

Health benefits

Retirement savings plan

Wellness subsidy

Qualifications

• 1-3 years of relevant experience in a technology setting.
• Experience in diagnosing complex technical issues.
• Familiar with ticketing systems for technical support.

Responsibilities

• Provide IT support across the organization.
• Setup and troubleshoot hardware and software.
• Conduct onboarding and offboarding for users.

Skills

Problem-solving

Technical support

Communication skills

Customer service

Education

Three-year diploma in Computer Systems Technology

Tools

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Overview

Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

Your opportunity

Dillon’s Information Technology group is looking for an experienced IT Support Specialist to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our London office.

We offer a variety of flexible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.

Responsibilities

What your day will look like

IT Support

• Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
• Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
• Administration of user accounts and related activities
• Conduct onboarding and offboarding procedures for end users
• Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
• Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
• Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Learning and Development

• Commit to self-development and ongoing learning and professional development
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications

• A three-year diploma in Computer Systems Technology or related program
• One (1) to three (3) years of relevant work experience in a professional technology setting
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset

Experience

• Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
• Familiarity with ticketing systems for logging, tracking, and managing technical support requests
• Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
• Practical experience in working with Active Directory, group policies and two-factor authentication systems
• Preference will be given to those with a passion for service excellence

Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours.

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

• Reliability: words that result in actions build trust;
• Achievement: do the work to hit the target;
• Continuous development: always learning; always adapting; always growing;
• Creativity: discover new possibilities;
• Courage: do the things that matter, especially when it’s hard;
• Inclusiveness: enabling belonging to draw strength from our differences

In addition, we offer:

• Employee share purchase plan
• Dillon is 100% employee owned and share ownership is open to all full-time regular employees
• A competitive compensation package
• Comprehensive health benefits
• Generous retirement savings plan
• Student loan repayment assistance with matching employer contributions
• Flexible work hours
• Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs. We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.
• Learning and Development opportunities
• As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allow us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization
• We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities
• Focus on Innovation
• The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities
• Employee and Family Assistance Program (EFAP)
• A variety of EFAP tools and online resources to support well-being are available to all employees
• Wellness Subsidy
• Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classesand dance classes

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With over 20 offices and more than 1000 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for the past 18 years and has the distinction of having achieved Platinum Club member status in this program.

Employment Equity, Diversity & Inclusion at Dillon

Dillon is committed to the principles of employment equity, inclusiveness, and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences.

Inclusion is more than a word to us, it is the way we choose to run our business.Please connect with us if you require accommodation in the interview process.We would love to hear from you!