Information Technology Support Specialist

Magellan Aerospace Limited; Haley Station; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Company pension

Work-life balance

Professional growth

Employee assistance program

Job summary

Magellan Aerospace Haley Division in the Ottawa Valley is seeking an IT Support Technician to provide end-user support and maintain hardware, software and printer environments. Compensation ranges from CAD 55,000 to CAD 65,000 per year, with a comprehensive benefits package and pension plan.

The role requires completing College certification in computer systems, and familiarity with standard ITIL-like processes.

Qualifications

• Proficient in hardware and software troubleshooting.
• Capable of following directions, policies, and procedures.
• Strong attention to detail.
• Maintains composure in high-pressure situations.
• Exhibits a positive attitude.

Responsibilities

• Providing end-user support
• Installing and configuring hardware
• Installing and configuring software
• Troubleshooting and supporting printers
• Managing and resolving helpdesk tickets
• Maintaining inventory of spare parts and equipment
• Assisting with network support

Skills

Hardware troubleshooting

Software troubleshooting

Attention to detail

Composure under pressure

Positive attitude

Following directions and procedures

Education

College certification in computer systems

ComTIA certification

Job description

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value.

Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual and invest in our employees.

When you are part of Magellan, you are part of the team!

Magellan Aerospace Haley division is nestled in the Ottawa Valley one hour north of the Capital, Ottawa, Ontario Haley Ontario - Bing Maps. We live in an Outdoor playground where there is no shortage of FUN for the Outdoor Enthusiast such as hiking, kayaking, canoeing, snowshoeing, skiing, snowmobiling, beaches and world class whitewater. The Ottawa Valley is truly an amazing area to live and enjoy nature!.

Why Magellan?

Does working with a Team in an environment where you contribute to the successes of an organization entice you? Magellan Aerospace Haley Division is looking for new talent to join our growing team here in the Ottawa Valley.

What We Offer

• Attractive Benefits package including Long Term and Short-Term Disability, Dental, Vision and Drug Coverage
• Company Pension Plan
• Positive Work-Life Balance
• Opportunities for Professional Growth
• Employee Assistance Program

Compensation: $ 55,000-$65,000

Vacancy Reason: New Position

Key Responsibilities

• Providing end-user support
• Installing and configuring hardware
• Installing and configuring software
• Troubleshooting and supporting printers
• Managing and resolving helpdesk tickets
• Maintaining inventory of spare parts and equipment
• Assisting with network support

Education Requirements

• Completed minimum College certification in computer systems.
• ComTIA certification would be an asset

Experience, Knowledge And Skills Required

• Proficient in hardware and software troubleshooting
• Capable of following directions, policies, and procedures
• Strong attention to detail
• Maintains composure in high-pressure situations
• Exhibits a positive attitude

Security Requirements

• We conduct a criminal Record Check on all new hires
• We conduct a Government Controlled Goods Program (CGP) Check on all new hires; must be able to give 3 references to help verify your identity

Magellan Aerospace is committed to an inclusive working environment and equal opportunities for all. We welcome all applications without regard to social and cultural background, age, gender, disability, sexual orientation, national origin or religious belief, status as a protected veteran, or any other characteristic protected by applicable federal, state/province, or local law.

If you require an accommodation during the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let your Human Resources point of contact know and we will work with you, to the best of our ability to meet your needs.

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan's privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan the ultimate discretion to determine which applications proceed through the initial screening process.