Information Technology Support Officer

Charles Sturt University; Bathurst; On-site; CAD 70,000 - 77,000; Full time

Job summary

A prominent Australian university in Gloucester County is seeking an Information Technology Support Officer. This entry-level role involves supporting staff and students with IT services, both remotely and on-site. Ideal for recent graduates interested in IT, the position offers competitive remuneration and the opportunity to work in a collaborative environment focused on service excellence. The role requires a customer-oriented individual capable of problem-solving and adapting to changing priorities, while being part of a supportive team committed to continuous learning.

Qualifications

• Experience in customer support roles is essential.
• Ability to communicate technical issues in an understandable way.
• Strong attention to detail for problem resolution.

Responsibilities

• Provide IT support both remotely and on-site at Bathurst campus.
• Diagnose, resolve, and escalate IT incidents efficiently.
• Contribute to the improvement of service processes and knowledge.

Skills

Customer support experience

Clear communication

Problem-solving skills

IT systems proficiency (Microsoft 365)

Task management

Team collaboration

Education

VET qualification or equivalent

Job description

Reference no: 498695
Work type: Continuing - Full Time
Location: Bathurst
Categories: Information Technology

• Support our staff and students with essential technology
• Join a collaborative, service‑focused team
• Start or grow your IT career with diverse technologies and continuous learning

The role

• Full Time, Continuing
• Level 4 - $73,320 to $79,494 p.a. (plus 17% superannuation)
• Bathurst (on-site)

As an Information Technology Support Officer, you’ll be part of the University‑wide Service Desk, the central point of contact for IT support for staff and students. Acting as a first‑line responder, you’ll diagnose, resolve and escalate IT incidents while delivering a consistently high level of customer service.

You’ll provide both remote and on‑site support at our Bathurst campus, including teaching and learning spaces, and contribute to the ongoing improvement of service desk processes and knowledge. This role suits someone who enjoys problem‑solving, working in a fast‑paced, people‑focused environment, and being part of a team committed to service excellence.

This is an entry‑level role into Information Technology and would suit a recent school leaver with a strong interest in IT, someone who has completed a VET qualification, or an individual seeking to build on foundational IT knowledge and develop a career in the field.

About you

You’re customer‑focused, adaptable, enjoy helping others make the most of technology, and solving problems.

• Experience providing customer support in an IT /or other support environment
• Clear communicator who can explain technical issues in an easy to understand way
• Good problem‑solving skills with attention to detail
• Confident using a range of IT systems, including Microsoft 365
• Able to manage tasks, meet deadlines and adjust to changing priorities
• Willing to learn, support teammates and contribute to a positive team culture

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phraseyindyamarra winhanganhameans the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here .

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us .

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Recruitment specific enquiries: Rebecca Dwyer | Talent Acquisition Consultant | [e-mail]

Advertised: 13 Feb 2026 09:00 AM - AUS Eastern Daylight Time
Applications close: 01 Mar 2026 11:00 PM - AUS Eastern Daylight Time