Information Technology Specialist

Fidus; Ottawa; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

GRSP matching

Profit-sharing bonus

Accommodations available

Job summary

Fidus is a global high-tech design firm headquartered in Ottawa, with design centres in Kitchener-Waterloo and San Jose. The IT Specialist role blends frontline support with Azure, security, and AI enablement, sharing IT help desk ownership and driving secure AI adoption.

The position requires onsite work in the Kanata office four days per week, with a base salary of CAD 90,000–110,000 per year. Benefits include medical, dental, vision, GRSP, and profit-sharing.

Qualifications

• Minimum 5–7 years of experience in a similar IT position.
• Strong hands-on experience administering Azure and Microsoft 365 environments.
• Experience leading or supporting organizational AI enablement and deployment.

Responsibilities

• Onsite in our Kanata office 4 days per week.
• Share ownership of IT help desk operations with the IT team, ensuring prompt and professional resolution of tickets.
• Lead organizational AI enablement and deployment, including rollout, adoption support, agentic enablement, and safe use of AI tools.

Skills

Customer service

Communication

Problem solving

Documentation

Security awareness

Linux command line

IT ticketing

Education

Post-secondary education in a computer-related field

Tools

Azure

Microsoft 365

Entra ID

Intune

Defender

Purview

Sentinel

Exchange Online

Autopilot provisioning

Job description

Fidus is a global high-tech design firm headquartered in Ottawa, withadditionaldesign centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.

Position Overview

As a key member of our IT team, the IT Specialist manages the systems and services that power Fidus, blending frontline support with Azure, security, and AI enablement work. The role shares ownership of helpdesk operations with the broader IT team, supports our organizational AI enablement and deployment efforts, and brings a security-conscious approach to everything from endpoint management to identity and cloud administration.

WhatYou’llBe Doing:

• Onsite in our Kanata office 4 days per week;
• Share ownership of IT help desk operations alongside the IT team, ensuring prompt and professional resolution of support tickets, setting priorities, and closing tickets with excellent customer service;
• Lead organizational AI enablement and deployment, including rollout, adoption support, agentic enablement, and safe/compliant use of AI tools across the business;
• Administer andmaintainour Azure and Microsoft 365 environment, including Entra ID, Intune, Defender, Purview, Sentinel, Exchange Online, and related Azure services;
• Share ownership of IT-related onboarding and offboarding processes and tasks;
• Provide hands-on IT support to end users, including software and hardware troubleshooting;
• Hardware provisioning, including Autopilot deployments and asset tracking;
• Monitor andmaintainWindows OS, Office 365, and Linux (Ubuntu, Red Hat), with some Mac support;
• Champion identity system integrations, driving SSO and SCIM everywhere, and automated project-level ACL for JIT access;
• Apply security best practices across identity, endpoints, and cloud, and support compliance and cybersecurity requirements;
• Create andmaintaindocumentation for IT processes, configurations, and security training logs;
• Embraces AI as part of a modern toolkit to improve efficiency and output quality.

Who You Are

• Minimum of 5-7 years of experience in a similar IT position, where some years have experience at similarly sized organizations (approximately 50-250employees);
• Post-secondary education in a computer-related field or the equivalent related work experience;
• Strong hands-on experience administering Azure and Microsoft 365 environments;
• Experience leading or supporting organizational AI enablement and deployment (rollout, adoption, agenticenablementand responsible-use practices);
• Solid working knowledge of security concepts, and familiarity with compliance and cybersecurity frameworks;
• Working knowledge of Linux systems (Ubuntu, Red Hat) and command-line administration;
• Experience working with IT ticketing systems;
• Experience with IT hardware provisioning;
• Excellent customer service and communication skills;
• Fluency in English isrequired(spoken and written) for audits and client communication;
• Strong diagnostic and problem-solving skills;
• Can manage and prioritize multiple tasks,very organizedwith a good attention to detail;
• Ability to document processes, configurations, and incident responses in a detailed and organized manner;
• Self-motivated with the ability to work independently and as a member of a team;
• Able to shift schedule to work the odd evening or weekend to repair critical systems/components or perform upgrades/fixes outside of business hours;
• Ability to obtain security clearance to work within Canadian and US government contract requirements (Existing security clearance an asset).

This role is being posted to fill an existing vacancy.

Annual base salary ranges from $90,000to $110,000. The final offer within this rangetakes into accountthe variations in knowledge, skills, experience, and market conditions, and with consideration to internal equity.

• Our competitive compensation package also includes a comprehensive benefits package, including medical, dental, and vision plans, matching GRSP contributions, annual profit-sharing bonus, along with other supplementary benefits

We also recognize that candidates show interest throughout different career stages and welcome all applications. When there is a great fit, the level of the role may be shifted as applicable.

About Fidus & Why Work Here

Since 2001, Fidus has completed over 4,000 projects for more than 400 customers across industries including Telecom/Datacom, Aerospace & Defence, Consumer, Semiconductors, Industrial/Automotive Controls, and Medical. As a Premier Adaptive Computing Partner for AMD North America, we combine deep technicalexpertisewith industry-leading tools to solve complex design challenges.

Fidus designs high-speed, high-complexity electronic systems using emerging technologies, often well before they reach the broader market. Our teams work across FPGA/DSP, hardware, embedded software, verification, SI/PI, PCB layout, and mechanical/thermal design to deliver real products for our customers.

Our work spans space and satellitesystems, next-generation communications and networking, high-performance compute and storage platforms, advanced video and imaging, and industrial, medical, and automotive systems. We are not tied toa single productor industry—our work follows the technology, not just one roadmap.

At Fidus, collaboration is at the core of how we work. We value openness, trust, and shared ownership, and we create an environment where people are encouraged to contribute ideas, learn from one another, and have a meaningful impact through the work they do.

If all of this excites you, has your attention, and youcan’twait to join our amazing team and work environment, then we want to hear from you!

Curious whatit'sactually liketo work here?Take a lookat our Working at Fidus page.

Fidus has a commitment to ensure a fair and transparent recruitment process. Automated tools (including AI) support ourinitialscreening of applicants against our job posting toidentifycandidates whose qualifications, experience, and skills align most closely with the position requirements. All further candidate assessments and finalselectionare conducted by our human recruitment team. AI does not make any final hiring decisions.

Thank you for your interest in Fidus. We welcome and encourage diverse candidates to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Fidus is committed to creating a diverse environment and is proud to be an equal opportunity employer.