information technology (IT) support technician

Total North; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology support company in Whitehorse is seeking an IT Support Technician for permanent full-time employment. Responsibilities include user assistance, system performance reporting, and maintaining technical logs. Candidates must be authorized to work in Canada and hold a valid driver's license. This role does not allow for remote work and benefits include paid time off.

Benefits

Paid time off (volunteering or personal days)

Registered Retirement Savings Plan (RRSP)

Qualifications

• Valid driver's license is required.
• Willing to travel regularly and overnight.
• Experience with network and systems support.

Responsibilities

• Report on the performance of computer systems and networks.
• Provide training and advice to users.
• Maintain a log of problems and solutions.

Skills

Networking software

Networking hardware

MS Office

MS Windows

MS Exchange

Cloud

Job description

information technology (IT) support technician

Posted on September 23, 2025 by Employer details Total North

You have successfully applied for this job through Job Bank!

Job details

• Location Whitehorse , YT Y1A 2Z7
• Salary 30.00 to 32.00 hourly (To be negotiated) / 40 hours per week
• Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Perform preventive maintenance
• Provide problem-solving services to network users
• Perform backup procedures to ensure data preservation

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Security software
• MS Office
• MS Windows
• Wireless networks
• MS Exchange
• Voice over IP
• Cloud
• Firewall

Additional information

Transportation/travel information

• Willing to travel regularly
• Willing to travel overnight
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Ability to work independently

Personal suitability

• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Time management
• Quick learner
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Other benefits
• Paid time off (volunteering or personal days)

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-10-07

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Report a problem with this job posting