Information Technology (IT) Support Technician

BRIGHTER STAFFING AGENCY; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A staffing agency in Vancouver is seeking an experienced IT Support Technician to provide technical support and assistance to clients. This full-time permanent position offers a competitive salary and benefits package. Responsibilities include diagnosing and resolving technical problems, providing user training, and maintaining a problem log. Ideal candidates have a degree in Computer Science and strong knowledge of Windows and Mac operating systems. Join our supportive team and enjoy opportunities for career growth and work-life balance.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Work-life balance and flexible hours

Qualifications

• Minimum of 2 years of experience in a similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• IT certifications such as CompTIA A+ or Microsoft Certified Professional are a plus.

Responsibilities

• Provide technical support and assistance to clients in Vancouver.
• Diagnose and resolve technical problems encountered by users.
• Supervise other technical support workers in this group.

Skills

Problem-solving

Communication

Customer service

Analytical skills

Education

Diploma or degree in Computer Science or related field

Tools

Microsoft Office 365

Active Directory

Remote support tools

Job description

Permanent

Position: IT Support Technician

Job Description

We are currently seeking an experienced IT Support Technician to join our growing team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in the Vancouver area. This is a full-time, permanent position with competitive salary and benefits.

Key Responsibilities

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Reproduce, diagnose and resolve technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• May supervise other technical support workers in this group

Qualifications

• Minimum of 2 years of experience in a similar IT support role
• Diploma or degree in Computer Science or related field
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft Office 365, Active Directory, and network troubleshooting
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and in a team environment
• Experience with remote support tools is an asset
• IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

Why Work for Us

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Exposure to a variety of industries and technologies
• Work-life balance and flexible hours

If you are passionate about technology and providing exceptional support to clients, we want to hear from you! Apply now to join our dynamic and growing team at Brighter Staffing Agency.