Information Technology (IT) Support Technician

Waterfront Computer Company Inc.; Sydney; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology support firm in Sydney, NS, is seeking a reliable IT Support Technician. This role involves providing front-line technical support and solutions to ensure optimal IT system performance and customer satisfaction. The ideal candidate will have at least 5 years of relevant experience, strong knowledge of hardware and software, and exceptional troubleshooting skills. This position offers valuable work conditions including professional development opportunities.

Benefits

Paid vacation

Sick leave

Company-provided laptop

Opportunities for professional development

Qualifications

• Minimum of 5 years of relevant IT support experience.
• Strong knowledge of PC/laptop hardware, networking, and operating systems.
• Certifications such as CompTIA A+, CCNA, or CompTIA Security+ are assets.

Responsibilities

• Deliver front-line technical customer service and support.
• Diagnose issues and recommend appropriate solutions.
• Troubleshoot hardware, software, and network problems.
• Provide remote and onsite support for clients.

Skills

Technical support

Troubleshooting hardware and software

Customer service

Communication skills

Education

Post-secondary diploma or bachelor's degree in IT

Tools

Microsoft 365

Windows Server

Networking devices

Job description

We are seeking a reliable and technically skilled IT Support Technician to join our team in Sydney, NS. The successful candidate will provide front-line technical support and solutions to our clients—both in-person and remotely—ensuring optimal IT system performance and customer satisfaction.

Key Responsibilities

• Deliver front-line technical customer service and support.
• Consult with customers to diagnose issues and recommend appropriate solutions.
• Troubleshoot and resolve hardware, software, and network problems (Windows, macOS, printers, NAS devices, firewalls, routers).
• Provide remote, in-person, and onsite support for clients.
• Configure and maintain Microsoft 365, Windows Server environments, and cloud solutions.
• Set up and document network devices, workstations, and applications.
• Install and configure hardware for NAS and backup solutions.
• Maintain detailed service records and IT documentation.
• Train end-users on basic IT functionalities and best practices.

Qualifications & Experience

• Post-secondary diploma or bachelor’s degree with a focus on IT.
• Minimum of 5 years of relevant IT support experience.
• Strong knowledge of PC/laptop hardware, networking, operating systems, and software.
• Excellent troubleshooting and communication skills.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA, CompTIA Security+, or Windows Server Administration are considered an asset.
• Valid Class 5 Driver’s License and access to reliable transportation.
• Must reside within a 30-minute commute of Sydney, NS, or be willing to relocate (moving expenses not covered).

Note:Web/software developer applicants will not be considered unless they meet the above criteria.

Work Conditions & Benefits

• At least 30 hours per week on a rotating schedule.
• Paid vacation, sick leave, and statutory holidays.
• Company-provided laptop and mobile phone.
• Opportunities for professional development and certifications.

Application Instructions

• Submit your resumeONLY in PDF format. Resumes in DOC, DOCX, RTF, or other formats will not be accepted.
• In-person or phone inquiries will not be responded to.
• We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Position is expected to be filled as soon as possible. Our company is dedicated to promoting equal employment opportunities for all job applicants, including those who identify as a member of the following groups: Indigenous people, Newcomers to Canada, Youth.

The posting is open to all qualified Canadian citizens, permanent residents, applicants eligible to work in Canada. Qualified citizens and permanent residents of Canada will be prioritized.

Interested candidates are welcome to apply directly or send their Resume to [e-mail]. In your email please make sure to specify where you have learned about the position.