information technology (IT) support technician

Waterfront Computers; Sydney; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company specializing in IT solutions is seeking an IT Support Technician in Sydney. The ideal candidate will have a strong background in technical support and networking, with multiple certifications. This dynamic role involves training users, providing solutions to technical issues, and ensuring smooth operations within a fast-paced environment.

Benefits

Free parking available

Paid time off (volunteering or personal days)

Transportation provided by employer

Mileage paid

Qualifications

• 5 years of IT support experience required.
• CompTIA Security+, Network+, and A+ certifications are mandatory.
• Ability to multitask and work under pressure.

Responsibilities

• Provide technical support for computer systems and networks.
• Train users on software and hardware.
• Participate in application redesign processes.

Skills

Networking software

Desktop applications

Problem-solving

Customer service

Education

College or CEGEP diploma

Tools

MS Office

MS Active Directory

QuickBooks

WordPress

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 5 years or more

Work setting

• Computer hardware or software retailer / wholesaler
• Consulting firm
• General office
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

• 1 to 2 people

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Network+ Certification
• A+ Certification

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Communication software
• Image editing software
• HTML editing software
• Website creation and management software
• Desktop publishing software
• Database software
• Mac OS
• Python
• Quick Books
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks
• WordPress

Area of specialization

• Project management
• E-commerce

Security and safety

• Bondable
• Basic security clearance
• Confidential security clearance
• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle
• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Valid driver's licence
• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools / equipment

• Computer
• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have the above-indicated required certifications?

Workplace information

• On the road job
• Gasoline paid
• Mileage paid

Other benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Transportation provided by employer
• Parking available

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It Support Technician Information Technology • Sydney, NS, CA