information technology (IT) support analyst

Sphere Global Business Services Inc.; Toronto; On-site; CAD 65,000 - 80,000; Full time

Job summary

A consulting firm in Toronto is seeking an IT Support Analyst to provide technical support in a hybrid work environment. Responsibilities include system performance reporting, user assistance, and supervising technical support workers. Candidates should have a relevant college education and exhibit strong personal suitability traits like initiative and organizational skills. The role offers a competitive salary of CAD 65,000 to 80,000 annually.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals to implement solutions.
• Provide advice and training to users.
• Maintain a problems and solutions log for other analysts.
• Participate in the redesign of applications and software.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use, ensuring proper installation.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Skills

Initiative

Organized

Team player

Ability to multitask

Time management

Education

College/CEGEP

Network and system administration

Computer technology/computer systems technology

Computer software technology/technician

Job description

Information Technology (IT) Support Analyst

Posted on October 29, 2025 by Sphere Global Business Services Inc.

You have successfully applied for this job through Job Bank!

Job details

• Location Toronto , ON M5X 1E3
• Work location Hybrid
• Salary 65,000 to 80,000 annually (To be negotiated) / 33 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3433411

Overview

Languages

English or French

Education

• College/CEGEP
• Network and system administration/administrator
• Computer technology/computer systems technology
• Computer software technology/technician

Experience

1 to less than 7 months

Hybrid

Work must be completed both in person and remotely.

Work setting

• Consulting firm

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability

• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-11-28

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Report a problem with this job posting

Any fields marked with an asterisk ( * ) are required.