Information Technology Assistant Manager On-Call

FAIRMONT; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An esteemed hospitality group located in Victoria, Canada, is seeking an IT Support Specialist to manage desk and computer relocations, troubleshoot IT issues, and oversee hardware inventory. The candidate should have experience in IT administration, strong customer service skills, and familiarity with network operations. This role offers an hourly pay rate starting at $28.00, reflecting our commitment to a diverse and inclusive work environment.

Qualifications

• Proven IT skills including troubleshooting and technical support.
• Strong communication skills to interact with users effectively.
• Ability to adapt to physical demands of the job.

Responsibilities

• Perform desk and computer relocations and setup.
• Diagnose and troubleshoot IT connectivity issues.
• Provide daily walk-in IT support.

Skills

Experience in IT and administration

Proficiency with ticket management systems

Knowledge of Windows Server

Familiarity with MS Office and related tools

Understanding of Cisco infrastructure

Excellent customer service skills

Job description

What you will be doing:

• Perform desk and computer relocations, including setting up Windows systems, POS terminals, and printers.
• Diagnose and troubleshoot basic IT connectivity issues, escalating unresolved problems to internal teams.
• Install, update, and configure software and computer systems based on user requests.
• Handle the physical setup and maintenance of computers, monitors, and network devices such as switches, access points, and routers.
• Oversee hardware inventory and ensure organized storage.
• Provide daily walk‑in IT support and manage related administrative tasks.
• Identify opportunities to improve the IT environment and propose solutions.
• Adapt to production demands, including tasks requiring physical effort, such as lifting equipment up to 23 kg.
• Collaborate with the regional IT team to ensure smooth operations.
• Communicate effectively to resolve issues, share knowledge, and prioritize tasks.
• Support and maintain IT infrastructure, including monitoring incidents and user requests to meet service level agreements.
• Develop and update installation procedures to enhance efficiency and accuracy.
• Hourly pay rate starting at $28.00.

Qualifications:

• Experience in IT and administration.
• Proficiency with ticket management systems and asset management tools.
• IT certifications or general knowledge in areas such as Windows Server (2016 / 2019), Windows desktop environments (Windows 11).
• Familiarity with desktop applications, including MS Office, SharePoint, Outlook, Webex, VPNs, intranet, and virtual computing tools.
• Strong understanding of IT network and telecommunications operations, particularly in Cisco infrastructure and Aruba network.
• Excellent customer service and interpersonal skills.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Occasional standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting up to 23 kgs
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment

Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award‑winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting‑edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS