Information Technology Analyst

Altis Technology; Prince George; On-site; CAD 60,000 - 80,000; Part time

Job summary

A technology support company is seeking a part-time Regional IT Technical Support Specialist in Prince George, BC. The role involves providing Tier 2 technical support, onboarding staff, and ensuring compliance with IT policies. Candidates should have extensive IT support experience and effective communication skills for training purposes. Flexibility to travel occasionally is required. This position offers a chance to contribute to IT operations across multiple sites.

Qualifications

• 5–7 years of IT support or systems administration experience, ideally across multi-site or remote environments.
• Strong background in desktop support and Active Directory administration.
• Experience with IT training and clear communication of technical information.

Responsibilities

• Deliver on-site Tier 2 technical support for desktop tools and network equipment.
• Facilitate IT onboarding and training for new staff.
• Ensure compliance with IT policies and maintain accurate documentation.
• Provide technical support for meetings and events.
• Act as a regional liaison and SME for IT functions.

Skills

IT support experience

Desktop support

Active Directory administration

VPNs

IT ticketing systems

Microsoft Teams proficiency

IT training delivery

Communication skills

IT governance knowledge

Job description

Our client is seeking a skilled Regional IT Technical Support Specialist to provide part-time technical services and expertise to staff across multiple sites. This role will focus on ensuring smooth IT operations, onboarding and training staff, and supporting regional events and community engagement activities.

• Part-Time: 20 hours per week (standard 4-hour days; flexibility to exceed during project periods).
• Location: Prince George, BC. Regional onsite support with occasional travel.

Roles and Responsibilities

• Deliver on-site Tier 2 technical support for desktop tools, printing infrastructure, and network equipment, escalating complex issues as required.
• Facilitate IT onboarding and training for new staff, including account setup, hardware/software deployment, and user orientation.
• Ensure compliance with organizational IT policies, standards, and procedures, maintaining accurate documentation and knowledge resources.
• Provide technical support for meetings, events, and community engagements, collaborating with internal teams and external vendors to ensure seamless execution.
• Act as a regional liaison and subject matter expert (SME), representing the IT function in local initiatives and contributing to business planning.

Qualifications and Skills

• 5–7 years of IT support or systems administration experience, ideally across multi-site or remote environments.
• Strong background in desktop support, Active Directory administration, VPNs, and IT ticketing systems (e.g., ServiceNow).
• Proficiency with Microsoft Teams, Outlook, and other remote collaboration tools.
• Experience delivering IT training and orientation, with the ability to communicate technical information clearly to diverse audiences.
• Familiarity with IT governance, compliance practices, and vendor/contractor coordination.
• Willingness to travel occasionally to regional or community sites.