Information Systems Analyst

University of Toronto; Toronto; On-site; CAD 91,000 - 118,000; Full time

Job summary

A leading Canadian university in Toronto is looking for an Information Systems Analyst to support enterprise student systems, including user and product support, analyzing business requirements, and providing training. Successful candidates will have a Bachelor's degree and five years of relevant experience. This role promotes a collaborative environment and contributes to transformative student services projects. The position is full-time with a term of up to 18 months, offering a competitive salary and a supportive workplace.

Benefits

Competitive salary

Professional growth opportunities

Qualifications

• Minimum five years working in post-secondary education.
• Experience supporting enterprise level student records systems.
• Strong organizational and time management skills.

Responsibilities

• Responding to service requests in a timely manner.
• Troubleshooting issues from user feedback.
• Preparing documents for projects or products.

Skills

User support

Business analysis

Communication

Client service

Organizational skills

Analytical skills

Education

Bachelor's Degree

Tools

MS Excel

MS Visio

Job description

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Date Posted: 02/05/2026
Req ID: 46753
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus:St. George (Downtown Toronto)
Position Number: 00043731

Overview

Description:

About us:

The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, collaborative, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.

Your opportunity

Under the general supervision of the Manager, Client Engagement and Quality Assurance, the Information Systems Analyst works as part of a team of analysts providing user and product support for enterprise student and curricular systems including ROSI, ROSI Express, Degree Explorer and eMarks. This involves responding to support requests from staff, faculty, and students, delivering training and presentations, and creation and maintenance of system and user documentation and the Student Information Systems website. Information Systems Analysts may participate in development projects with other teams and staff in Student Information Systems.

Your responsibilities

• Responding to service requests in a timely fashion
• Troubleshooting issues uncovered by testing or user feedback
• Collecting information from clients to assess IT needs
• Analyzing and documenting business requirements
• Assessing needs and contributing to the development of business systems and processes
• Training end-users on procedures and the use of supported IT systems
• Liaising with technical specialists to resolve end-user issues
• Analyzing and preparing documents required for each project or product

Essential Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years working in post secondary education.
• Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferred
• Experience with other enterprise student information or curriculum applications (e.g., course management, marks submission, program assessment)
• Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
• Demonstrated experience supporting users of business applications
• Experience in training users and producing user documentation
• Strong communication skills, able to present requirements, concepts and procedures
• Demonstrated superior client service skills
• Strong organizational and time management skills
• Strong analytical skills, able to interpret business requirements and articulate them into models and concepts
• Understanding of registration, enrolment and course management and delivery processes

Assets (Nonessential)

• Familiarity with SharePoint file and website management
• Familiarity with Service Now or other service support and ticketing applications
• Familiarity with Azure Dev Ops or other project and task management applications
• Familiarity with Agile development practices
• Familiarity with testing protocols and procedures
• Understanding of the evolving nature of higher education
• Experience in writing and executing queries in sql

To be successful in this role you will be

• Articulate
• Intuitive
• Multi-tasker
• Proactive
• Team player

Notes

• This is a term position up to 18 months
• This is a replacement position

A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office.

Closing Date: 02/20/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.
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Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [e-mail] .