Information Systems Administrator

Incognito Software Systems Inc.; Canada; Remote; CAD 75,000 - 85,000; Full time

Job summary

Incognito Software Systems is hiring an Information Systems Administrator III to own and improve our cloud, network, and Microsoft 365 environments from a remote Ontario home office. You will design secure infrastructure, automate tasks, and support high-availability systems for a global service provider audience.

You will lead vulnerability management, participate in SOC 2 and ISO 27001 audits, and collaborate with the IS Team Leader to set technical standards and runbooks. Travel up to 10%.

Qualifications

• 6+ years of progressive experience in systems administration or IT infrastructure.
• Strong hands-on expertise in CloudStack and private cloud/virtualization with AWS or GCP.
• Advanced Microsoft 365 administration, identity, security, and device management.
• Solid networking skills: LAN/WAN, DNS/DHCP, VLANs, VPNs, firewalls.
• Proven security practices, backup/recovery, and vulnerability management.
• Scripting/automation experience (PowerShell, Bash, Python).
• Experience supporting SOC 2 or ISO 27001 compliance.
• Excellent communication and documentation habits.

Responsibilities

• Design, operate, and improve CloudStack, public/private cloud platforms, AWS, and GCP.
• Lead infrastructure upgrades, migrations, capacity expansion with minimal downtime.
• Administer servers, virtualization, storage, backups, and DR testing.
• Design/manage network infrastructure including firewalls and remote access.
• Own vulnerability management lifecycle and remediation.
• Implement core security controls and centralized logging; IAM and MFA.
• Support SOC 2 and ISO 27001 audit activities with evidence collection.
• Co-administer Microsoft 365, licensing, security policies, and endpoint mgmt.
• Standardize endpoint provisioning and patching across Windows/macOS/Linux.
• Monitor system health, performance, and availability; provide advanced support.
• Drive automation and tooling to reduce manual work and risk.
• Develop runbooks, policies, and documentation; manage vendors/licensing.
• Evaluate emerging tech with clear business value; mentor teammates.
• Travel up to 10%.

Skills

CloudStack

AWS

GCP

Microsoft 365

Networking

Security

Scripting

SOC 2

ISO27001

Documentation

Education

Bachelor's degree

CS/IT degree

Security+ or CISSP

AWS/Azure Administrator

Tools

Terraform

Ansible

PowerShell

Job description

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers. We are seeking a Information Systems Administrator III in Ontario , Canada who thrives in a fast-paced global team environment. The IS Administrator III is a senior technical owner of Incognito's internal infrastructure, security posture, and employee technology. Working with a high degree of autonomy, you will design, operate, and continuously improve our cloud, network, and Microsoft 365 environments, and you will be the person the business relies on when something complex breaks. You will partner closely with the IS Team Leader on priorities and direction, and you will set the technical standard for how IS work gets done and documented. This is a fully remote role, with the candidate working out of their home office in Ontario, Canada. The annual salary range for this position is $75-85,000 CAD.

Responsibilities

• Collaborate on the design, operation, and lifecycle management of the CloudStack environment and supporting public and private cloud platforms, including AWS and GCP.
• Lead infrastructure upgrades, migrations, and capacity expansion initiatives while minimizing operational disruption.
• Administer server, virtualization, and storage platforms, including backup, disaster recovery, and recovery validation testing.
• Design and manage network infrastructure, including firewalls, VPNs, switching, VLANs, and remote access solutions.
• Own the vulnerability management lifecycle for IS-managed systems, including assessment, remediation, and reporting.
• Implement and maintain core security controls, including identity and access management, MFA, endpoint protection, and centralized logging.
• Partner on SOC 2 and other audit activities, including technical controls, evidence collection, access reviews, and change management processes.
• Co-administer the Microsoft 365 environment, including identity services, licensing, security policies, and endpoint management.
• Standardize endpoint provisioning, patching, and lifecycle management across Windows, macOS, and Linux platforms.
• Proactively monitor system health, performance, and availability, addressing issues before they impact users or business operations.
• Provide advanced technical support while effectively communicating complex concepts to non-technical stakeholders.
• Drive operational efficiency through automation, scripting, and tooling to reduce manual effort and risk.
• Develop and maintain policies, standards, documentation, and operational runbooks to promote consistency and knowledge sharing.
• Manage technology vendors and software licensing throughout the procurement, renewal, and optimization lifecycle.
• Evaluate emerging technologies and recommend improvements supported by clear business value and operational benefits.
• Foster team capability through knowledge sharing, documentation, mentoring, and hands-on collaboration.
• Travel up to 10%.

Qualifications

• 6+ years of progressive experience in systems administration or IT infrastructure, with demonstrated ownership of production environments.
• Strong, hands-on expertise in CloudStack or comparable private cloud and virtualization platforms, plus working experience with AWS or GCP.
• Advanced Microsoft 365 administration, including identity, security, and device management.
• Solid networking skills: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.
• Proven experience in security practices, backup and recovery, and vulnerability management.
• Scripting or automation experience (PowerShell, Bash, Python, or similar).
• Experience supporting compliance frameworks such as SOC 2 or ISO 27001.
• Strong troubleshooting judgment under pressure, and sound decision-making when requirements are unclear.
• Excellent written and verbal communication, with clear documentation habits.

Assets

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications such as Security+, CISSP, AWS or Azure Administrator, Microsoft 365 Certified, or Network+/CCNA.
• Experience in a software, telecom, or managed services environment.
• Infrastructure-as-code or configuration management experience (Terraform, Ansible).

Incognito Software Systems provides service orchestration software and services solutions that help fixed service providers manage the next-generation broadband experience. Our productized service orchestration platforms allow digital service providers to manage broadband devices and services, bringing extensive automation and analytics to reduce operational costs and improve the user experience. Our solutions are proven in CSP networks globally, delivering tangible operational efficiencies and service agility. Incognito is an equal opportunity employer. We recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.