Information Security Engineer

TTEC; London; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading technology and customer service company is seeking a Palo Alto Security Auditor to work remotely in Canada. In this role, you will audit firewall changes, analyze logs, and ensure compliance with security policies. The ideal candidate has experience with Palo Alto Firewalls and strong technical communication skills. This position offers a competitive salary range of $70,000 - $85,000 CAD annually along with robust benefits, including tuition reimbursement.

Benefits

Career and professional development support

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Qualifications

• Proven experience auditing and administering Palo Alto Firewalls.
• Strong understanding of firewall principles and rule sets.
• Proficiency in analyzing firewall logs and troubleshooting.
• Solid knowledge of networking protocols.
• Ability to convey technical concepts to non-technical stakeholders.

Responsibilities

• Conduct audits and reviews of firewall rules.
• Analyze firewall logs for anomalies.
• Collaborate with IT teams.
• Maintain documentation of audit findings.
• Stay current with firewall updates.

Skills

Palo Alto Firewalls

Firewall principles

Analyzing firewall logs

Internet protocols (TCP/IP, HTTP, etc.)

Communication skills

Attention to detail

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Palo Alto Security Auditor working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Be Doing

Do you have a passion for information security and auditing? Looking for an opportunity to apply your Palo Alto firewall expertise in a dynamic and remote environment? In this role, you’ll be responsible for auditing firewall changes, threat intelligence, and ensuring compliance with security policies. You’ll collaborate with IT teams, analyze logs, and deliver recommendations aligned with business and technical objectives.

You’ll report to the Information Security Manager. We’re looking for a detail-oriented professional to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence security posture.

During a Typical Day, You’ll

• Serve as the administrator and auditor for:
  • Firewall Changes – conduct post-implementation reviews to ensure compliance and effectiveness
  • Discovery Tool (Census) – monitor alerts for new TTEC-related transactions and assess their security implications.
• Conduct regular audits and reviews of firewall rules to ensure alignment with security policies and best practices.
• Analyze firewall logs for anomalies, troubleshooting, and incident response.
• Collaborate with IT teams to communicate findings and deliver actionable recommendations.
• Maintain documentation of audit findings, remediation actions, and compliance reports.
• Stay current with Palo Alto firewall updates, features, and security trends.

What You Bring To The Role

• Proven experience auditing and administering Palo Alto Firewalls.
• Strong understanding of firewall principles, rule sets, and traffic flow.
• Proficiency in analyzing firewall logs and troubleshooting network issues.
• Solid networking knowledge, including Internet protocols such as TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong ethics, integrity, and attention to detail.
• Ability to work independently and collaboratively in a remote environment.
• Strong organizational skills and ability to manage multiple priorities.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Compensation

The anticipated range is $70,000 - $85,000 CAD annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantages, and for you to bring value to the table in your own unique way.

Primary Location

CA-ON-London