Information Counsellor

Achēv; Brampton; Hybrid; CAD 64,000 - 74,000; Full time

Job summary

Achev in the Greater Toronto Area seeks an Information Counsellor to assist newcomers with settlement information and referrals. The role is fast-paced and team-based, focusing on timely, accurate guidance to address individual settlement needs.

You will research community resources, coordinate workshops, liaise with local agencies, and help with outreach. A post-secondary credential or 2+ years in client service is required; drivers license and vehicle are assets in Ontario.

Qualifications

• Relevant post-secondary education or a minimum of two (2) years of work experience in a customer service capacity in community social services sector.
• Knowledge of settlement and employment related services and agencies available in the community.
• Excellent communication (verbal and written), interpersonal and leadership skills.
• Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario.

Responsibilities

• Assess client needs and provide information, orientation & referral to appropriate programs/services within the community.
• Research and compile settlement and employment related information for newcomers, foreign–trained professionals and other clients.
• Develop, maintain and update existing information related to a variety of programs and services in the community.
• Liaise with local government and community service providers and contribute to the development and maintaining partnerships in Peel and Halton.
• Create, develop and organize on-site and off-site workshops and orientation sessions to address the needs of newcomers to Canada.
• Initiate and participate in outreach activities, staff booths and events in the community to raise awareness about programs and services available.
• Assist in preparation and design of new flyers and other marketing materials for information sessions and events.
• Assist in the collection of statistics and preparation of material for reports.
• In accordance with ACHEV and government policies, manage sensitive and confidential information of clients and organization.
• Contribute to team cohesiveness and team building.
• Perform other related duties as required

Skills

Communication

Teamwork

Organization

Problem solving

Multicultural sensitivity

Education

Post-secondary education

Two years customer service experience

Tools

MS Office

Job description

Job Description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential!

The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by the Centre for Education & Training. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Information Counsellor will work in a fast-paced, team environment to provide information, referral and assistance to clients to address their individual settlement needs. Information Counsellor will ensure that clients have access to timely, accurate and useful information to help them make informed settlement decisions.

DUTIES & RESPONSIBILITIES

• Assess client needs and provide information, orientation & referral to appropriate programs/services within the community
• Research and compile settlement and employment related information for newcomers, foreign–trained professionals and other clients
• Develop, maintain and update existing information related to a variety of programs and services in the community
• Liaise with local government and community service providers and contribute to the development and maintaining partnerships in Peel and Halton
• Create, develop and organize on-site and off-site workshops and orientation sessions to address the needs of newcomers to Canada
• Initiate and participate in outreach activities, staff booths and events in the community to raise awareness about programs and services available
• Assist in preparation and design of new flyers and other marketing materials for information sessions and events
• Assist in the collection of statistics and preparation of material for reports
• In accordance with ACHEV and government policies, manage sensitive and confidential information of clients and organization
• Contribute to team cohesiveness and team building
• Perform other related duties as required

QUALIFICATIONS

• Relevant Post Secondary Education in related fields or a minimum of two (2) years of work experience in a customer service capacity in community social services sector
• Current knowledge of legislation, policies and practices affecting newcomers
• Knowledge of settlement and employment related services and agencies available in the community
• Experience in coordinating guest speaker sessions and special events
• Flexible, self-motivated, ability to multi-task and to meet the deadlines
• Ability to work co-operatively as a member of a team
• Excellent communication (verbal and written), interpersonal and leadership skills
• Good presentation, problem solving, organizational and project management skills
• Demonstrated experience in dealing with multicultural and disability issues
• Knowledge of French or a language other than English is an asset
• Certified Information & Referral Specialist (CIRS) certification is an asset
• Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario

Hourly rate: $32.12

This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

We’re looking to welcome people to our diverse, inclusive, and authentic workplace.We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free.