Information Clerk 1 (RCMP)

Municipality of North Cowichan; North Cowichan; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local government body in British Columbia is seeking a clerical support staff member to manage public interaction and perform various office functions. The ideal candidate will have a Grade 12 education, relevant training, and strong Microsoft Office skills. Key responsibilities include handling inquiries, providing information about laws, and maintaining records. This position requires a valid BC driver's license and may involve exposure to sensitive matters.

Qualifications

• Completion of Grade 12 and relevant formal training.
• Two years of office experience or equivalent education.
• Valid Class 5 BC Driver's License required.
• Ability to obtain Ministry of Public Safety designation.

Responsibilities

• Perform clerical functions including public interaction at the front counter.
• Answer phone calls and manage civil fingerprinting.
• Provide training related to front desk procedures.
• Maintain daily cash and balance end-of-day cash totals.

Skills

Advanced skills in Microsoft Office applications

Strong knowledge of business English

Ability to tactfully deal with concerns

Independence of judgment

Education

Completion of Grade 12

Formal relevant training

Tools

Microsoft Office

PRIME

CPIC

Job description

Role Overview

The Municipality of North Cowichan (population 31,900) is located in the beautiful Cowichan Valley on Southern Vancouver Island, between Nanaimo and Victoria. Our communities of Chemainus, Crofton, Maple Bay, and the South End are home to a multitude of artistic, cultural and outdoor recreational activities. The Municipality provides a stable and varied work environment, competitive pay and benefits.

Responsibilities

Reporting to the Manager, RCMP Support Services, this position will be responsible for a variety of clerical functions including public interaction at the front counter, answering calls, civil fingerprinting, police information checks, local police checks for record suspensions (pardons), serve subpoenas and other documents, receive and record found property, document and direct enquiries and complaints from the public, provide information and interpret Federal, Provincial and Municipal laws, create operational files utilizing PRIME, receive and process incoming/outgoing mail and courier packages. Maintain daily cash and balance cash totals at the end of day. Provide training as required relating to front desk procedures. This position involves high volume workloads where independence, collaboration, effective communication and judgment skills are a must. Deployment to other duties may be required from time to time. This position may be exposed to graphic and explicit subject matter.

Required Skills, Qualifications, and Abilities

1. Completion of Grade 12.
2. Successful completion of formal relevant training (e.g. Applied Business Technology program at Vancouver Island University) and two years' experience in an office environment; or acceptable combination of education, training and experience.
3. Recent clerical experience or other support in a law-enforcement, judicial or legal environment is an asset.
4. Must be a Canadian Citizen or Permanent Resident.
5. Advanced skills in Microsoft Office applications, including Word, Excel and Outlook. Experience using PRIME and/or CPIC is an asset.
6. Strong knowledge of business English, spelling, punctuation, composition, and commonly used RCMP terminology, and of office practices and procedures.
7. A minimum accurate keyboard speed of 60 wpm is required. Proof of typing speed or assessment results from the last 24 months must be included with your application. If you require information on where to obtain a typing/keyboarding speed test, please contact [e-mail].
8. Possession and maintenance of a valid Class 5 BC Driver's License; a satisfactory current driver's abstract will be required.
9. Sound working knowledge of the Criminal Code, Federal and Provincial statutes, Municipal Bylaws and the rules of collecting evidence.
10. Knowledge of Access to Information and Privacy Act regulations relating to the disclosure of Protected Information.
11. Working knowledge of RCMP records management systems, police reporting and standard police procedures.
12. Working knowledge of the structure of the RCMP and its relationship with other Federal and Provincial departments and Municipal administrations.
13. Must be able to obtain and maintain Ministry of Public Safety and Solicitor General Special Provincial Constable designation.
14. Independence of judgment and capability of working under minimal supervision.
15. Ability to tactfully deal with concerns, questions or issues both verbally and in writing.
16. The position may be physically demanding; candidate must be able to successfully perform all duties associated with the position. A medical certificate attesting to suitability for this position may be required.

This is a unionized position (CUPE Local 358) and the collective agreement may be viewed on our website.

Candidates being considered will be required to undergo a comprehensive evaluation of skills, qualifications, and abilities. The successful candidate must pass security clearance levels as established by the RCMP.