Industry Director Academic Segment

ThermoFisher Scientific; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading scientific company in Toronto is seeking an Industry Director to manage customer relationships within the academic segment. Ideal candidates have over 10 years of experience, strong financial acumen, and proven sales success. Responsibilities include driving account management strategies, ensuring customer satisfaction, and coordinating business development initiatives. This role may require travel up to 50% of the time.

Qualifications

• 10+ years related work experience, preferably in the academic industry segment.
• Strong background in managing relationships with senior-level customers.
• Confirmed ability to grow and maintain customer relationships.

Responsibilities

• Drive corporate relationships understanding customer life cycles.
• Measure customer satisfaction and develop improvement strategies.
• Coordinate business development initiatives and strategies.

Skills

Customer relationship management

Financial analysis

Negotiation

Project management

Leadership

Education

Bachelor's degree

MBA (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Contact management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Discover impactful work:

The Industry Director is responsible for relationship and account management at customers with approximately $1 Million or greater potential within the academic segment and ensures market penetration and profitability at these accounts, while achieving sales and profit forecasts. This is an exciting opportunity where you will focus on all account development activities including account strategy execution and management, ongoing communication of value proposition and value-added programs and services, resource coordination, price management, initiation of RFP responses, where applicable, and achievement of forecasted profitable growth.

Key Responsibilities

• Drive corporate relationships by understanding customer life cycle and contract timeframes
• Coordinate needs and opportunity assessments across locations
• Measure customer satisfaction and develops strategies to improve
• Drive the Request for Proposal process
• Coordinate and communicate business development initiatives and strategies
• Identify target profitability, terms and conditions
• Build run the account strategy and implementation plan
• Conduct business reviews with customers
• Provide direction to managers/sales representatives on expectations for servicing accounts
• Drive market share improvement and identify standard marketing programs/promotions relevant to customers
• Evaluate customer performance for contract compliance

Keys to Success

Education

• Bachelor’s degree; demonstrated financial acumen, MBA preferred

Experience

• 10+ years related work experience; strong background in science and academic industry segment

Knowledge, Skills, Abilities

• Confirmed ability to maintain and grow senior level customer relationships across multiple areas like Sourcing, Production, Research, Materials Management
• Strong financial analysis, negotiation, and project management skills
• Strong leadership skills in a matrix environment. Prior management experience strongly preferred.
• Demonstrated sales record
• Knowledge of Word, Excel, and PowerPoint a must; contact management software a plus
• Able and willing to travel to customer locations
• Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement
• Willingness and ability to travel up to 50%, with multiple overnights away from home each month

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.