Industrial Automation Service Project Manager

Delta Electronics Americas; Raleigh; On-site; CAD 149,000 - 164,000; Full time

Job summary

Delta Electronics Americas seeks an experienced Industrial Automation Service Project Manager to lead regional field service activities, ensuring safe, timely, high‑quality support for Industrial Automation systems across North America. You will collaborate with the Field Service Manager, coordinate with Technical Support Engineers, and own customer escalations and service contracts.

The role requires 5+ years in field service with 2+ years in a supervisory role, strong electrical power systems

Qualifications

• 5+ years of relevant field service experience, incl 2+ years in a supervisory role.
• Strong understanding of AC/DC electrical power systems and testing equipment.
• Proven customer service, technical reporting, and business communication skills.
• Experience with CRM/ticketing systems and MS Office.
• Travel >50% regionally and domestically; valid driver’s license.

Responsibilities

• Lead and develop regional field service technicians; set performance expectations.
• Oversee dispatching, work orders, and resource allocation; ensure SOWs and site requirements.
• Serve as primary escalation point for complex technical issues and maintain customer relationships.
• Provide technical guidance for troubleshooting and commissioning of industrial automation systems.
• Enforce electrical safety procedures and ensure safety training compliance.
• Manage contractor resources and maintain vendor relationships to meet project demands.
• Capture field data, approve closeouts, and submit client deliverables.
• Oversee regional service budget and spare parts inventory.

Skills

Electrical power systems

Electrical testing equipment

Technical reporting

Customer communication

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Industrial Technology

Tools

CRM / ticketing systems

Microsoft Office

Job description

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, \"To provide innovative, clean and energy-efficient solutions for a better tomorrow,\" focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

Job Title

Role Summary

The Industrial Automation Service Project Manager leads and develops the regional service activity that supports Delta’s Industrial Automation Business Platform. This role is responsible for ensuring safe, timely, and high‑quality field service delivery for Industrial Automation systems in close collaboration with the Field Service Manager, coordination with Technical Support Engineers, and ownership of customer escalations, service contracts, and operational metrics. The manager will travel regionally and domestically as required to support major projects, customer relationships, and field escalations.

Key Responsibilities

• Team Leadership and Development: Recruit, coach, schedule, and evaluate field service technicians; set performance expectations; deliver training on electrical safety, troubleshooting, and product configuration.
• Service Operations Management: Oversee daily dispatching, work order assignment, and resource allocation; ensure statements of work (SOWs), site access, and customer site requirements are followed.
• Customer Escalations and Relationship Management: Act as primary escalation point for complex technical issues; maintain strong customer relationships and ensure timely, professional communication and follow‑up.
• Technical Oversight: Provide technical guidance for troubleshooting, repairs, and commissioning of industrial automation systems; collaborate with Technical Support Engineers to resolve systemic issues.
• Quality, Safety, and Compliance: Enforce electrical safety procedures, OSHA requirements, and customer site rules; ensure technicians complete required safety training and certifications.
• Contractor and Vendor Management: Authorize and manage contracted resources; maintain up‑to‑date market schedules and vendor relationships to meet project demands.
• Reporting and Documentation: Ensure accurate capture of field data via software, photos, and written reports; approve project closeouts and submit internal and client deliverables.
• Inventory and Budget Oversight: Manage spare parts inventory, service tools, and regional service budget; recommend capital and staffing needs.

Minimum Qualifications

• Education & Experience: Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field with 5+ years of relevant field service experience, including 2+ years in a supervisory or lead role; or equivalent combination of education and experience.
• Technical Skills: Strong understanding of AC/DC electrical power systems, testing equipment (ohmmeters, voltmeters, EV charging test sets), and electronic device configuration.
• Customer Service & Communication: Proven skills in customer relations, technical reporting, and business correspondence.
• Tools & Systems: Proficient with Microsoft Office (Outlook, Word, Excel); experience with CRM/ticketing systems preferred.
• Logistics & Mobility: Valid driver’s license with acceptable driving record; ability to travel >50% regionally and domestically and pass pre‑employment drug screen.
• Physical Requirements: Ability to lift heavy components, work from height, kneel/crouch periodically, and stand for extended periods.

Preferred Qualifications

• Certifications: OSHA 10 or OSHA 30; electrical or industry‑specific certifications.
• Systems Experience: Prior experience supporting industrial automation systems.
• Process & Project Skills: Experience with SOW development, contractor management, and project closeout procedures.
• Continuous Improvement: Training in Lean, Six Sigma, or similar methodologies.

You will be joining one of the world’s leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

The base salary range for this full-time position is $105-$115K