Indigenous Support Navigator

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 46,000 - 62,000; Full time

Job summary

Winnipeg Regional Health Authority is seeking an Indigenous Support Navigator to provide culturally safe assistance to Indigenous patients and families entering WRHA facilities. You will connect patients with internal and external programs, and share up-to-date knowledge of community supports.

The role requires post-secondary education in a related field, strong interpersonal skills, and the ability to coordinate with healthcare professionals and external services.

Qualifications

• Post-secondary education in a related field is required.
• Knowledge of Indigenous culture, health issues, social determinants of health and intergenerational trauma is required.
• Excellent interpersonal communication skills are required.
• Proficiency with Word, Excel, Internet search and email is expected.
• Ability to prioritize workload and stay organized.

Responsibilities

• Act as a culturally safe resource for Indigenous patients and families entering WRHA facilities for health care.
• Receive inquiries and direct them to appropriate internal and/or external programs or resources.
• Liaise with external agencies to learn about programs and eligibility requirements.
• Track the number of Indigenous patients assisted and document in a reporting database.
• Close the record when the patient leaves care of the WRHA.

Skills

Interpersonal skills

Confidentiality

Medical terminology

Computer literacy

Organizational skills

Problem solving

Education

Post-secondary education in a related field

Tools

Microsoft Word

Excel

Internet

Email

Job description

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Employer: Winnipeg Regional Health Authority

Site: WRHA Corporate -Seven Oaks General Hospital - 2300 McPhillips Street

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 12/01/2025

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2,015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the direction of the supervisor/manager and in conjunction with WRHA Indigenous Health, the Indigenous Support Navigator is responsible for:

Acting as a culturally safe resource for Indigenous patients and their families entering Winnipeg Regional Health facilities for health care (including emergency care). The incumbent will receive enquiries from patients and direct them to appropriate internal and/or external programs or resources. They will deliver excellent customer service and provide resource information for enquiries as received.

The Indigenous Support Navigator will keep up to date on new and existing community-based programs/supports for Indigenous people and make recommendations for relevant services and programs. They will also liaise with external agencies (health/social/governmental) to find out more about programs/supports provided and the requirements to qualify for services.

The incumbent is responsible for tracking the number of Indigenous patients/clients assisted, entering information into a reporting database, and closing the record when the patient leaves the care of the WRHA.

This is a Designated Indigenous position. This position may be held by someone of Indigenous ancestry who is First Nation, Metis, Inuit and/or Non-Status. Candidates will be required to undergo screening as required.

Experience

• Related experience in a health care setting is preferred.
• Healthcare system navigation experience is preferred.
• Customer service or social services experience is an asset.
• Knowledge of federal, provincial, municipal and Indigenous resources accessible in community is an asset.

Education (Degree/Diploma/Certificate)

• Post-secondary education in a related field is required.
• A suitable combination of relevant education and experience may be considered.

Certification/Licensure/Registration

Class 5 Driver’s License preferred (varies by facility/assignment).

Qualifications and Skills

• General knowledge of medical terminology is preferred.
• Knowledge and understanding of Indigenous culture, health issues impacting Indigenous communities, the social determinants of health, and the impact of intergenerational trauma, is required.
• Effective interpersonal communication skills with the ability to work in partnership with healthcare professionals, all levels of staff, patients and families, required.
• Knowledge of computer systems and proficiency in the use of current and related software applications (Microsoft Word, Excel, Internet search engines and email).
• Ability to independently prioritize workload and stay organized is required.
• Demonstrated good judgement and problem-solving skills are required.
• Ability to maintain a high level of confidentiality is required.

Physical Requirements

• Class 5 Driver’s License preferred (varies by facility/assignment).
• Access to a vehicle preferred (varies by facility/assignment).
  

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.