Indigenous NIHB Benefits Analyst - Hybrid Call Center

Treasury Board of Canada Secretariat; Northwestern Ontario; Hybrid; CAD 61,000 - 67,000; Full time

Job summary

A government department in Northwestern Ontario is looking for a Non-Insured Health Benefits Analyst who will handle inquiries in a call center. Candidates must have completed secondary school and possess strong communication and client service skills. The position offers a hybrid work arrangement, supporting both onsite and remote work. Ideal for those aiming to enhance their customer service capabilities while working with diverse clients.

Qualifications

• Experience in a customer service environment responding to inquiries.
• Ability to research information and resolve problems effectively.
• Bilingual capabilities in English essential; BBB/BBB or BBC/BBC preferred.

Responsibilities

• Receive and respond to high volume client inquiries over the phone.
• Prioritize tasks and manage workload in a fast-paced environment.
• Process fax requests and assist with the delivery of the NIHB program.

Skills

Communication oral

Communication written

Client service orientation

Attention to detail

Dependability

Judgement

Education

Two years of secondary school

Tools

Word processing programs

Spreadsheet programs

Online data retrieval programs

Job description

A government department in Northwestern Ontario is looking for a Non-Insured Health Benefits Analyst who will handle inquiries in a call center. Candidates must have completed secondary school and possess strong communication and client service skills. The position offers a hybrid work arrangement, supporting both onsite and remote work. Ideal for those aiming to enhance their customer service capabilities while working with diverse clients.