Incident Manager, Data & Voice Networks (24/7, Hybrid)

Bell Canada; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Ottawa is seeking a Data and Voice Network Incident Manager. The role requires strong technical skills in troubleshooting SDWAN, MPLS, and Internet services, along with leadership capabilities to manage major incidents. A Federal Government Secret Security Clearance is required. This full-time position offers a competitive salary and benefits, including medical and dental coverage, and the opportunity to work in a supportive environment.

Benefits

35% discount on services

Medical, dental, and vision benefits

Flexible work hours

Qualifications

• Federal Government Secret Security Clearance required.
• In-depth knowledge of telecommunications industry services.
• 3+ years industry experience preferred.

Responsibilities

• Act as single point of contact for escalations and service assurance.
• Provide communication during major incidents.
• Lead incidents to meet SLA/SLOs.

Skills

Troubleshooting SDWAN

Internet service knowledge

MPLS services knowledge

Excellent communication skills

Leadership skills

Education

Preferred Electrical Engineering / Computer Sciences degree

Preferred Certification training in Fortinet, Cisco, Juniper

Tools

Microsoft Office products

ITIL Foundations

Job description

A leading telecommunications company in Ottawa is seeking a Data and Voice Network Incident Manager. The role requires strong technical skills in troubleshooting SDWAN, MPLS, and Internet services, along with leadership capabilities to manage major incidents. A Federal Government Secret Security Clearance is required. This full-time position offers a competitive salary and benefits, including medical and dental coverage, and the opportunity to work in a supportive environment.