Inbound Sales Representative – Wood paneling / Siding, Decking, Flooring & Home Décor

Just Sales Jobs; Vaughan; Hybride; CAD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work in Concord, ON

Quarterly bonuses

Profit sharing

Team social events

Résumé du poste

Just Sales Jobs is seeking an Inbound Sales Representative to sell interior wood panelling, exterior siding, home decor, decking and flooring to homeowners and pros in the US. The role is inside sales via phone, live chat, email and SMS with 100% warm inbound leads generated by our e‑commerce platform.

The position offers a base salary of $55,000–$65,000 CAD, plus quarterly performance bonuses. Year 1 OTE: $75,000–$85,000 CAD; Year 2 OTE: $75,000–$90,000 CAD. Hybrid work in Concord, ON.

Qualifications

• 2–5 years of B2C and/or B2B inside sales experience with closing responsibility.
• University or college degree required.
• CRM experience required; HubSpot preferred; Salesforce acceptable.
• Familiarity with Shopify, Gmail and live-chat tools is an asset.
• English proficiency mandatory.

Responsabilités

• Handle inbound calls, emails, live chat and SMS from warm leads.
• Convert inquiries into closed sales through consultative discussions.
• Maintain accurate pipeline records in HubSpot and coordinate orders in Shopify.
• Meet quarterly targets for revenue, deals and margin.

Connaissances

Inside sales

CRM experience

Consultative selling

Communication

Warm inbound leads

Formation

College or university degree

Outils

HubSpot CRM

Shopify

Dialpad

Live chat tools

Google Drive/Docs

Microsoft Word

Description du poste

As an Inbound Sales Representative, you will be selling interior wood panelling, exterior siding, home decor, decking and flooring to homeowners, home builders, contractors, architects and interior & exterior designers in the US. You will be working with new clients' requests through inbound calls and emails with warm leads supplied, and helping with existing clients' requests. This is an inside sales role conducted by phone, live chat, email, and SMS. This position provides a base salary of $55,000 – $65,000 CAD, plus quarterly performance bonuses, along with other perks.

COMPENSATION & BENEFITS

• $55,000 – $65,000 CAD base salary, plus quarterly performance bonuses
• Year 1 OTE: $75,000 – $85,000 CAD
• Year 2 OTE: $75,000 – $90,000 CAD
• Top performers at $150,000 CAD — reached this level within approximately 3 years
• Quarterly performance bonus plan based on revenue closed, gross margin, and number of deals closed
• Profit sharing — company-wide bonus
• Company social events

THE COMPANY & CULTURE

Our client was founded in 2016, and now it has become America's leading manufacturer of designer-grade wood panelling, siding, and decor. Its commitment to the highest quality products, exceptional customer service and fast shipping is evident in its 15,492+ 5-star reviews. Experience the ease of its ordering process and customer support staff to get clients exactly what they need, and when they need it. As a company, they firmly stand on three fundamental principles: High-Quality Products, Fast Shipping, and Exceptional Customer Service. Its culture is about hard work, high performance, and tangible results. They value people who show up consistently and work hard. They recognize individual achievements and reward those who deliver. Their team is made up of ambitious go-getters who thrive in a fast-paced environment

OFFICE LOCATION & SALES TERRITORY

• Head Office: Concord, Ontario, Canada
• Work arrangement: Hybrid — 4 days per week in the office (Concord, ON), Fridays from home. This applies to all team members
• Sales territory: USA-wide — all 50 states. No geographic territory boundaries. Leads are distributed through HubSpot by pipeline assignment, not geography.
• Working hours: Monday to Friday, 40 hours per week, Eastern Standard Time. No regularly scheduled evening or weekend client calls.

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 2–5 years of B2C and/or B2B inside sales experience — phone, email, live chat, or video. Full-cycle, closing-responsible experience is required
• Demonstrated track record of converting warm inbound leads into closed business using consultative selling techniques.
• Industry experience preferred but not required: home improvement, building materials, construction, lumber, renovation, flooring, interior or exterior design, or related home-finish categories. Candidates with this background ramp faster.
• Comfortable selling to both end-user homeowners and home professionals — must be able to hold a credible product conversation with a contractor, architect, or designer.
• University or college degree required.
• CRM experience required. HubSpot preferred; Salesforce or equivalent acceptable.
• Familiarity with Shopify, monday.com, Gmail, and live-chat tools is an asset — training is provided.
• Basic proficiency in Word and Google Drive/Docs. Excel and PowerPoint not required.
• English proficiency is mandatory.

TECHNICAL SKILLS

• HubSpot CRM — Required (preferred); equivalent CRM experience accepted
• Shopify — Asset (training provided)
• Dialpad or equivalent dialer software — Asset (training provided)
• Live chat and SMS-based selling platforms — Asset (training provided)
• Microsoft Word — Basic
• Google Drive / Docs — Basic
• Online demos — Basic

THE PRODUCT / SERVICE / SOLUTION

• Interior wood panelling — accent walls, ceilings, and interior feature applications
• Exterior wood siding
• Decking and flooring
• Home decor finishes
• All products are manufactured in the USA and sold direct-to-consumer and to home professionals through the company’s own e-commerce platform.

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• American homeowners (end consumers) — primary volume; individual purchasing decisions
• Home builders and general contractors
• Architects
• Interior and exterior designers
• Customer base is approximately 70% individual consumers and small businesses (1–10 employees), located across the USA
• Primary decision-makers: the homeowner/consumer, purchasing departments at small businesses, and the contractor, builder, or designer directly
• Typical deal involves 2 or fewer decision-makers on the client side

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Average order size: $5,000–$10,000. Exterior product lines can range from $10,000–$25,000; interior products typically range from $500–$2,000.
• Target annual account revenue: $50,000 per account
• Sales cycle: 1 week to 3 months depending on project scope and customer type
• Average number of calls to first order: approximately 3

COMPETITIVE ADVANTAGES

• Fastest lead times in the category — direct-from-manufacturer shipping via 6 partner warehouses and a national freight network, bypassing the local distributor model used by most competitors
• Direct-to-consumer model allows full quality control at the point of manufacture
• Frictionless multi-channel ordering experience: live chat, SMS, phone, and email — customers connect with a human in seconds
• High-quality product manufactured in the USA — customers buy on quality and speed, not the lowest price
• Full freight security and insurance on every shipment

TYPICAL DAY & DUTIES

Year 1 time allocation:

• 50% New Business Development (warm-lead conversion)
• 25% Account Management
• 25% Administrative Duties (CRM management, order coordination, support)

On a typical day, you will:

• Manage inbound live chat on the company website during business hours (Eastern Time) — typically the highest-volume channel
• Respond to inbound sales and support emails; convert sample requests, product inquiries, and quote requests into closed orders
• Take inbound phone and SMS inquiries; advise homeowners and home professionals on product fit, application, and order specifications
• Make outbound follow-up calls to warm prospects in HubSpot — sample requesters, abandoned carts, and contacts who have not engaged in 30–60 days
• Coordinate with clients to plan and place orders in Shopify; explain technical product information (panelling, siding, decking, and flooring specifications)
• Maintain accurate pipeline records and activity logs in HubSpot CRM
• Collaborate with the internal sales, support, and operations team on returns, escalations, and customer satisfaction
• Hit or exceed quarterly sales targets (revenue, deals closed, and margin) tied to the quarterly bonus plan

LEADS

• 100% warm leads supplied — no cold calling, no list-building, no prospecting
• Leads are generated by the company’s e-commerce platform, which receives a minimum of approximately 5,000 daily site visitors
• Lead types include: inbound chat inquiries, sample requests, product quote requests, inbound phone and SMS inquiries, and warm follow-up contacts (abandoned carts, 30–60-day re-engagement)
• Outbound B2B prospecting (architects, designers, larger spec projects) is a separate future career path, not a Day 1 responsibility

OVERNIGHT TRAVEL

None required.

SUPPORT & TRAINING

• Structured 4-part onboarding program: (1) deep product training, (2) tech stack training (HubSpot, Shopify, Dialpad), (3) live call shadowing with senior reps, (4) internal systems training (returns, support escalations)
• First month is primarily in-office (Concord, ON) — hands‑on training with the Sales Manager and owners
• Total onboarding and product training duration: 1–2 months
• Product and technical training duration: 3–4 weeks
• Expected time to active selling: 3–4 weeks from start date
• Ongoing mentoring from the Sales Manager and direct access to owners
• Sales scripts, email templates, presentation templates, price lists, quoting software, and a marketing team providing warm inbound demand are all provided

WHY YOU SHOULD APPLY

• 100% warm leads from Day 1 — you are converting existing demand, not hunting cold. The company’s e-commerce engine generates a minimum of approximately 5,000 daily site visitors.
• Fast-growth company with 50–75% annual revenue growth and near-zero employee turnover — stable, expanding, and debt‑free.
• Clear and structured promotion path: inbound Account Executive → outbound B2B → Sales Manager → VP of Sales, with advancement possible within Year 1 for top performers.
• Owners are hands‑on and invested in your growth. No bureaucracy — direct access to decision-makers who have scaled brands at a high level.
• Competitive compensation with quarterly performance bonuses and profit sharing — earnings tied directly to your results.

Equal Opportunity Employer

Just Sales Jobs and our clients are equal opportunity employers. We do not discriminate. All candidates are evaluated solely on performance merit and organizational fit.