Inbound Sales Coordinator - Customer Support & Orders

Cynet Systems; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A customer solutions company located in Canada seeks a support role for handling customer enquiries and assisting in administrative tasks such as compiling quotes and processing orders. The ideal candidate will have strong skills in time management, organization, and MS Office Suite. Experience with CRM programs is a plus. This position plays a crucial role in providing support to sales and maintaining customer satisfaction.

Responsibilities

• Responds to incoming electronic customer enquiries and engages experienced personnel if needed.
• Assists in compiling budgetary quotes and technical data for sales.
• Prepares for customer visits and events.
• Processes orders and issues order acknowledgements.
• Runs reports on order and inventory status.
• Routes customer issues to associated teams for resolution.
• Reports on inventory/stock levels.
• Backs up branch personnel for retail customer sales.

Skills

Time management

Organizational

Teamwork

Customer Support

Strong software skills with MS Office Suite

CRM programs experience

Job description

A customer solutions company located in Canada seeks a support role for handling customer enquiries and assisting in administrative tasks such as compiling quotes and processing orders. The ideal candidate will have strong skills in time management, organization, and MS Office Suite. Experience with CRM programs is a plus. This position plays a crucial role in providing support to sales and maintaining customer satisfaction.