Inbound Customer Service Representative (English) - On Site

NTT America, Inc.; Ottawa; On-site; CAD 22,000 - 30,000; Full time

Job summary

NTT DATA is seeking an Inbound Customer Service Representative to support customers of a telecom provider in Ottawa. You will handle account-related inquiries for internet, Wi-Fi, and home connectivity services while delivering clear, friendly, and accurate assistance.

We value professionalism, empathy, and the ability to explain technical steps in simple terms. The role requires at least 1 year of customer service experience and a willingness to learn about networks; shifts rotate Tue-Sun and

Qualifications

• High School Diploma required.
• Minimum 1 year of customer service experience.
• Experience in a call center or technical support environment is an asset.
• Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn.
• Strong communication skills with the ability to explain technical steps in simple, friendly language.
• Comfortable navigating multiple systems and multitasking during calls.
• Patient, solution‑oriented, and able to remain calm under pressure.
• Reliable, punctual, and able to work in a metric-driven environment.
• Familiarity with servicing customers in the United States is an asset.

Responsibilities

• Handle inbound customer inquiries related to internet, Wi‑Fi, and home connectivity services for a telecom provider.
• Deliver clear, friendly, and accurate assistance while maintaining professionalism and empathy.
• Support customers in Ottawa with account-related questions and technical guidance.

Skills

Customer service

Clear communication

US customer experience

Wi-Fi concepts

Multitasking

Problem solving

Punctuality

Calm under pressure

US market familiarity

Call center experience

Education

High School Diploma

Job description

Job Requirements

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.

• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• Comprehensive benefits package (medical, vision, and dental)

• Employee Assistance Program

• RRSP program options

• Short- and Long-Term Disability options

• Rewards and Recognition programs

• Internal career advancement opportunities

Position Overview:

The Inbound Customer Service Representative supports customers of a telecom provider by handling inquiries of account related questions for internet, Wi‑Fi, and home connectivity services. This role focuses on delivering clear, friendly, and accurate assistance, while maintaining professionalism and empathy.

Position:

Inbound Customer Service Representative (English)

Position Location:

Ottawa - 2175 Robertson Rd, Nepean, ON K2H 5Z2

Hours of Work:

Shifts rotate between Tuesday-Sunday, 9:00am – 8:00pm EST

Rate of Pay:

$19.00 CAD/Hour

Requirements:

• High School Diploma Required.

• Minimum 1 year experience in customer service is required.

• Previous experience in a call centr or technical support environment is an asset.

• Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn.

• Strong communication skills with the ability to explain technical steps in simple, friendly language.

• Comfortable navigating multiple systems and multitasking during calls.

• Patient, solution‑oriented, and able to remain calm under pressure.

• Reliable, punctual, and able to work in a metric-driven environment.

• Familiarity with servicing customers in the United States is an asset.

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#NBIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.