Inbound Call Specialist & Customer Advocate

The Sydney Call Centre; Sydney; On-site; CAD 30,000 - 45,000; Full time

Job summary

A dynamic company in Cape Breton is looking for Call Center Representatives who will handle inbound calls and support customers through the sales process. The role involves using modern technology to resolve inquiries, while also educating customers and managing important accounts. Ideal candidates are motivated, have excellent communication skills, and are eager to learn in a fast-paced environment.

Benefits

Paid Time Off

Health Benefits

Flexible Scheduling

Disability Insurance

Career Growth Opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are required.
• Basic understanding of Windows operating system.

Responsibilities

• Resolve customer service calls using modern contact center technology.
• Manage accounts for recognized brands.
• Provide efficient resolutions to customer inquiries.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving

Reliability

Typing Speed

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A dynamic company in Cape Breton is looking for Call Center Representatives who will handle inbound calls and support customers through the sales process. The role involves using modern technology to resolve inquiries, while also educating customers and managing important accounts. Ideal candidates are motivated, have excellent communication skills, and are eager to learn in a fast-paced environment.