In-Store Sales Rep (Full Time)

Northwest Employment Works; Dryden; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local employment service provider in Dryden is seeking a dedicated candidate for customer order processing and sales of welding products. Responsibilities include efficiently managing walk-in and phone orders, maintaining inventory, and ensuring customer satisfaction through product knowledge. Ideal candidates will have a high school diploma, strong customer service experience, and the ability to up-sell products. This position offers an opportunity to thrive in a customer-focused environment.

Qualifications

• Experience in an industrial supplies or customer service environment.
• Work history focusing on customer satisfaction is a prerequisite.
• Knowledge of welding industry processes is preferred.

Responsibilities

• Process customer orders and inquiries efficiently.
• Sell gases and welding products to customers.
• Maintain inventory control and manage branch stock.

Skills

Customer satisfaction orientation

Upselling abilities

Knowledge of welding products

Mathematical ability

Self-motivation

Education

High school graduate or equivalent experience

Tools

Microsoft Office Suite

Job description

Overview

Primary Purpose: Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada packaged gas business.

Key Accountabilities

• Responsible for the efficient processing of customer orders, answer and respond to walk-in and telephone sales orders and product inquiries
• Sell gases and welding products to walk-in and telephone customers
• Emphasis on “Up selling” gases and other welding products to walk-in customers or over the phone
• Process all cash, charge, and credit card orders and amending orders for invoicing
• Maintain local inventory control and manage branch stock including surplus inventory for hard goods and cylinders
• End of day, week, and month processes (SOX reports, the Big 5 Report, open orders, work bench)
• Process bank daily deposits and cash reconciliation
• Accountable for shipping/receiving of customer orders and branch transfers
• Assist customers with welding applications and products to ensure Linde products meet customer requirements
• Provide assistance to the Territory Manager(s) in serving accounts

Qualifications

Education:

• High school graduate or equivalent experience in an industrial supplies or customer service environment.

Experience:

• A work history focusing on customer satisfaction is a pre-requisite
• Must have the ability to “up sell”
• Applicants preferred to have knowledge of the welding industry, process, etc.
• Intermediate to advanced knowledge of Microsoft Office Suite

Knowledge / Skills / Abilities:

• Knowledge and/or experience with welding products and processes a desired asset
• Mathematical ability required to calculate prices and gross margins
• Must be self-motivated and capable of working with minimum supervision

Physical and Sensory Demands:

• 60% standing
• 40% sitting
• Lift up to 60lbs