In-Store & Online Technical Service Representative (Full Time)

Best Buy Canada; Fort McMurray; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading tech retailer in Fort McMurray is seeking an in-store & online technical service representative to enhance customer experiences through tech support and computer repairs. Candidates must possess strong diagnostic skills and great communication abilities. Join a diverse and friendly team, and enjoy flexible schedules and employee discounts on tech products.

Benefits

Flexible schedules

Employee discounts

Competitive compensation

Inclusive team culture

Training programs

Qualifications

• Must be at least 18 years old.
• Ability to upgrade, set up, and repair computers.
• Commitment to maintaining a safe working environment.

Responsibilities

• Upgrade and repair customers’ computers in-store.
• Provide online technical support via chat or phone.
• Recommend Geek Squad services based on needs.

Skills

Computer diagnostic & repair experience

Excellent communication skills

Enthusiasm to assist customers

Flexibility in fast-paced environments

Job description

You’ll love it here! We are hiring immediately for an in-store & online technical service representative, which we call an in-store and remote services agent at Best Buy. In this role, you will provide customers with the great technical support they need.

Join us and grow your career with our retail team as an in-store & online technical service representative.

What you’ll do

• Upgrade, set up and repair customers’ computers in-store
• Provide technical support online via chat or on the phone
• Recommend appropriate Geek Squad services based on customer needs
• Keep us organized by completing service notes and handling customer property according to guidelines
• Share your passion for tech to create an amazing customer experience

What we’re looking for

• Must be at least 18 years old
• Computer diagnostic & repair experience
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you’ll love it here

• Flexible schedules as per business needs
• Employee discounts on awesome tech
• Competitive compensation and benefits
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).