In-Store Live Chat Agent | Customer Experience Leader

The Brick; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian retailer in Edmonton is seeking enthusiastic individuals for their Customer Experience Team. This role requires providing exceptional service through various communication channels and processing customer requests effectively. Applicants should have a strong customer service focus, and retail or chat support experience is advantageous. The successful candidates will enjoy a vibrant work environment with opportunities for growth and employee discounts.

Benefits

Competitive remuneration package

Career progression opportunities

Employee discounts

Dynamic work environment

Qualifications

• Proven ability to promote excellence in customer service.
• Willingness to travel to and work from various store-front locations.
• Retail experience preferred.

Responsibilities

• Provide courteous and personalized service via chat, email, and phone.
• Process product returns, price matches, and warranties.
• Follow up on orders and related research.
• Cooperate with warehouse and marketing teams as necessary.
• Vigilantly manage potential fraud cases.
• Handle multiple tasks simultaneously.

Skills

Customer service excellence

Live Chat experience

Zendesk

Shopify

Bilingual English French

Job description

A leading Canadian retailer in Edmonton is seeking enthusiastic individuals for their Customer Experience Team. This role requires providing exceptional service through various communication channels and processing customer requests effectively. Applicants should have a strong customer service focus, and retail or chat support experience is advantageous. The successful candidates will enjoy a vibrant work environment with opportunities for growth and employee discounts.