In-Store Customer Service Associate

Structube; Southwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A contemporary furniture retailer is seeking customer service representatives to provide excellent assistance to customers. The role involves problem-solving, product information, and transaction processing. Ideal candidates will possess strong interpersonal skills and previous customer service experience. Join a dynamic team in an inspiring environment with opportunities for career growth.

Benefits

Competitive salary

100% paid group insurance (Vision & Dental)

Telemedicine and stress management program

Discounts at various merchants

25% discount on regular priced items

Opportunity for growth

Employee recognition program

Qualifications

• Previous experience in a customer service environment, preferably in a call center.
• Good reading and writing skills are essential.
• Ability to handle customer concerns professionally.

Responsibilities

• Provide excellent service by informing customers about products and promotions.
• Gather necessary information to solve problems and inform customers.
• Process order pick-ups, exchanges, and returns.

Skills

Interpersonal skills

Problem-solving

Resourcefulness

Good communication skills

Ability to prioritize workload

Job description

Overview

Take your career to new heights at STRUCTUBE! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office.

What’s in it for you?

• A competitive salary;
• A group insurance program paid 100% by STRUCTUBE (Vision & Dental);
• A telemedicine and stress management program available from day one;
• Discounts at various merchants (gym, phone plans, etc.);
• A 25% discount on STRUCTUBE’s regular priced items;
• Opportunity for growth and career advancement;
• An employee recognition program;
• And much more!

Responsibilities

• Offer customers a place to voice their concerns and react in a professional and empathetic manner
• Offer customers an excellent service by providing them with information about our products, services, promotions and availability
• Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions
• Stay up to date and informed about all of Structube’s new products, promotions and services
• Build a good customer experience relationship with customers to increase customer retention
• Work effectively with internal teams to ensure a positive customer experience
• Process order pick-ups, exchanges and returns.

Qualifications

• Good interpersonal skills in a call center environment
• Previous customer experience in handling returns
• Able to solve problems, be resourceful and motivated
• Good reading and writing skills
• Ability to prioritize workload.

Additional Information

At STRUCTUBE, we believe in equal access to employment and the richness of the diversity of our employees!

About us

Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and over 700 employees and counting, Structube's small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!

Dream a space for them. Dream a career for you!