In-Store Customer Service Associate

Structube; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

A furniture retailer in Ottawa is looking for a customer service representative. The ideal candidate will have strong interpersonal skills and previous experience in customer service. Key responsibilities include assisting customers with inquiries, resolving issues, and maintaining product knowledge. Offering competitive benefits, including a group insurance program and discounts on products, the company fosters a collaborative work environment.

Benefits

Competitive salary

Group insurance program paid 100%

Telemedicine and stress management program

25% discount on regular priced items

Qualifications

• Good interpersonal skills in a call center environment.
• Previous customer experience in handling returns.
• Able to solve problems, resourceful, and motivated.
• Good reading and writing skills.
• Ability to prioritize workload.

Responsibilities

• Offer customers a place to voice their concerns and react professionally.
• Provide excellent service with information about products and promotions.
• Resolve customer cases professionally by gathering necessary information.
• Stay informed about Structube’s new products and promotions.
• Build good customer relationships to increase retention.
• Work effectively with internal teams for a positive experience.
• Process order pick-ups, exchanges, and returns.

Skills

Good interpersonal skills in a call center environment

Previous customer experience in handling returns

Problem-solving skills

Resourcefulness

Good reading and writing skills

Ability to prioritize workload

Job description

Company Description

This position is for our New MEGA STORE!

Take your career to new heights at Structube!

STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture, and accessories. We foster an inspiring work environment where collaboration and camaraderie prevail, whether working in our stores or at our Head Office.

What’s in it for you?

• A competitive salary;
• A group insurance program paid 100% by STRUCTUBE (Vision & Dental);
• A telemedicine and stress management program available from day one;
• Discounts at various merchants (gym, phone plans, etc.);
• A 25% discount on STRUCTUBE’s regular priced items;
• Opportunity for growth and career advancement;
• An employee recognition program;
• And much more!

Job Description

• Offer customers a place to voice their concerns and react in a professional and empathetic manner;
• Offer customers excellent service by providing them with information about our products, services, promotions, and availability;
• Resolve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions;
• Stay up to date and informed about all of Structube’s new products, promotions, and services;
• Build a good customer experience relationship with customers to increase customer retention;
• Work effectively with internal teams to ensure a positive customer experience;
• Process order pick-ups, exchanges, and returns.

Qualifications

• Good interpersonal skills in a call center environment;
• Previous customer experience in handling returns;
• Able to solve problems, resourceful, and motivated;
• Good reading and writing skills;
• Ability to prioritize workload.

Additional Information

At STRUCTUBE, we believe in equal access to employment and the richness of the diversity of our employees!

About us:

Structube aims to offer its clients a wide range of modern, affordable home furniture! We help our customers rediscover their homes, one room at a time. With over 80 stores nationwide and over 700 employees, Structube has grown from a small family business to a thriving retailer brand. Join Structube and experience working with our ambitious, dynamic, and motivating team!

Dream a space for them. Dream a career for you!