In-Store Customer Advocate & Special Orders Expert

RONA; Edmonton; On-site; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Insurance benefits

Telemedicine

Career growth

Training

Student program

Community involvement

Job summary

RONA in Edmonton, Canada, is seeking a customer service team member to assist customers, handle information and special orders, and ensure a great shopping experience. You will help keep the store organized and accessible, supporting teammates during busy periods.

The role emphasizes service focus, product knowledge, and willingness to participate in training. Candidates with prior customer-facing experience will fit best; accommodation during interview can be discussed, and diversity is valued

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to assess customer needs and make recommendations.
• Willingness to learn product information and applications.

Responsibilities

• Assist customers with information/product requirements in-store or over the phone
• Prepare special orders and obtain required information from customers
• Maintain store areas with current product levels and signage, monitor inventory
• Keep up with flyers and promotions to inform customers
• Improve selling skills through available training and knowledge of applications/renovation techniques

Skills

Customer service

Communication

Sales skills

Job description

RONA in Edmonton, Canada, is seeking a customer service team member to assist customers, handle information and special orders, and ensure a great shopping experience. You will help keep the store organized and accessible, supporting teammates during busy periods.

The role emphasizes service focus, product knowledge, and willingness to participate in training. Candidates with prior customer-facing experience will fit best; accommodation during interview can be discussed, and diversity is valued