In-Person Service Advocate – Public Service Impact

Government of British Columbia; Valemount; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government organization in British Columbia is seeking a Customer Service Representative to join their team. The ideal candidate will provide exceptional service to community members through various channels. Responsibilities include data entry, reviewing applications, processing payments, and ensuring service excellence in a diverse and inclusive environment. This position requires Grade 12 graduation or equivalent, along with experience in customer service, preferably in a fast-paced setting.

Qualifications

• Experience in a high-volume, fast-paced environment is essential.
• Training in customer service is preferred.
• Experience using digital applications/databases is required.

Responsibilities

• Help community members through in-person and virtual interactions.
• Process payments and review applications following government guidelines.
• Provide inclusive service that makes a difference in people's lives.

Skills

Inclusive customer service

Conflict resolution

Data entry

Financial transaction handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

Excel

Outlook

Job description

A provincial government organization in British Columbia is seeking a Customer Service Representative to join their team. The ideal candidate will provide exceptional service to community members through various channels. Responsibilities include data entry, reviewing applications, processing payments, and ensuring service excellence in a diverse and inclusive environment. This position requires Grade 12 graduation or equivalent, along with experience in customer service, preferably in a fast-paced setting.