In-Person Service Advocate – Public Service Impact

Government of British Columbia; Trail; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government in Canada is seeking a Customer Service Representative to join its In-Person Services Team. The role involves providing inclusive service through various channels, handling data entry, and processing transactions to assist the community. Candidates should have a high school diploma and experience in customer service, particularly in diverse and fast-paced environments. A cover letter is required along with the application.

Benefits

Isolation allowance for applicable locations

Diverse workplace environment

Indigenous Applicant Advisory Service

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience in a high-volume, fast-paced environment.
• Experience in delivering service excellence.

Responsibilities

• Help customers in-person, by phone, and through digital channels.
• Handle data entry and transaction processing.
• Provide solutions according to government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Experience with digital applications

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government in Canada is seeking a Customer Service Representative to join its In-Person Services Team. The role involves providing inclusive service through various channels, handling data entry, and processing transactions to assist the community. Candidates should have a high school diploma and experience in customer service, particularly in diverse and fast-paced environments. A cover letter is required along with the application.