In-Person Service Advocate – Public Service Impact

Government of British Columbia; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government agency in Surrey is looking for a Customer Service Representative to join their In-Person Services Team. This role entails assisting the community with various inquiries and services while ensuring an inclusive, customer-focused approach. Candidates should demonstrate experience in customer service in fast-paced environments and be proficient with digital applications and data entry. Full-time, on-site positions are available with competitive pay and additional allowances for certain locations.

Qualifications

• Experience providing inclusive customer service to diverse clients.
• Experience handling financial transactions and data entry.
• Background in high-volume service settings.

Responsibilities

• Assist customers in-person, by phone, and digitally.
• Process payments and review applications.
• Deliver services following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency in Surrey is looking for a Customer Service Representative to join their In-Person Services Team. This role entails assisting the community with various inquiries and services while ensuring an inclusive, customer-focused approach. Candidates should demonstrate experience in customer service in fast-paced environments and be proficient with digital applications and data entry. Full-time, on-site positions are available with competitive pay and additional allowances for certain locations.