In-Person Service Advocate – Public Service Impact

Government of British Columbia; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

A government organization in British Columbia is seeking a Customer Service Representative to assist the community through in-person and digital channels. The role requires strong customer service skills, familiarity with data entry, and the ability to work in a fast-paced environment. Applicants should possess at least a Grade 12 education and demonstrate commitment to inclusivity. Full-time, on-site positions are available in various locations including Surrey.

Benefits

Isolation allowance for applicable locations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.
• Experience using digital applications/databases for information.

Responsibilities

• Assist customers in person, via phone, and through digital channels.
• Handle data entry and process payments.
• Provide solutions that follow government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A government organization in British Columbia is seeking a Customer Service Representative to assist the community through in-person and digital channels. The role requires strong customer service skills, familiarity with data entry, and the ability to work in a fast-paced environment. Applicants should possess at least a Grade 12 education and demonstrate commitment to inclusivity. Full-time, on-site positions are available in various locations including Surrey.