In-Person Service Advocate – Public Service Impact

Government of British Columbia; Squamish; On-site; CAD 45,000 - 60,000; Full time

Job summary

A provincial government agency is seeking a Customer Service Representative in Squamish. The role involves assisting the community in-person and through various channels, ensuring inclusive service delivery. Applicants should have a high school diploma and experience in customer service. The position requires data entry, application reviews, and payment processing, contributing directly to the community's wellbeing. Full-time, on-site position with a focus on collaboration.

Qualifications

• Grade 12 graduation or equivalent (B.C. Adult Graduation Diploma, etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle tasks like data entry, reviewing applications, processing payments.
• Deliver inclusive service to the community with 'Service with Heart'.

Skills

Inclusive customer service experience

Conflict resolution

Digital applications usage

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency is seeking a Customer Service Representative in Squamish. The role involves assisting the community in-person and through various channels, ensuring inclusive service delivery. Applicants should have a high school diploma and experience in customer service. The position requires data entry, application reviews, and payment processing, contributing directly to the community's wellbeing. Full-time, on-site position with a focus on collaboration.