In-Person Service Advocate – Public Service Impact

Government of British Columbia; Sparwood; On-site; CAD 55,000 - 70,000; Full time

Job summary

A provincial government agency in Sparwood is seeking a Customer Service Representative to join their team. This role involves delivering service in-person, via phone, and through digital channels. The ideal candidate should possess strong skills in customer service, conflict resolution, and data entry with a focus on inclusivity. This full-time position offers the chance to make a real impact in the lives of British Columbians.

Benefits

Additional isolation allowance

Diverse workplace

Career development opportunities

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.
• Experience using digital applications/databases for information management.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle tasks like data entry, reviewing applications, and processing payments.
• Deliver kind, helpful, and inclusive service that makes a difference.

Skills

Inclusive customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Outlook

MS Excel

Job description

A provincial government agency in Sparwood is seeking a Customer Service Representative to join their team. This role involves delivering service in-person, via phone, and through digital channels. The ideal candidate should possess strong skills in customer service, conflict resolution, and data entry with a focus on inclusivity. This full-time position offers the chance to make a real impact in the lives of British Columbians.