In-Person Service Advocate – Public Service Impact

Government of British Columbia; Prince Rupert; On-site; CAD 45,000 - 55,000; Full time

Job summary

A provincial government agency in British Columbia is seeking a Customer Service Representative. This on-site role involves providing exceptional service through various channels and directly impacting the lives of locals. The ideal candidate has Grade 12 or equivalent and experience in customer service. Preference is given to those with conflict resolution skills and digital application experience. Competitive salary and opportunities for growth are offered.

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume, fast-paced, and rapidly changing environment.
• Experience using digital applications/databases to record information.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle tasks like data entry and processing payments.
• Provide solutions that follow government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial government agency in British Columbia is seeking a Customer Service Representative. This on-site role involves providing exceptional service through various channels and directly impacting the lives of locals. The ideal candidate has Grade 12 or equivalent and experience in customer service. Preference is given to those with conflict resolution skills and digital application experience. Competitive salary and opportunities for growth are offered.