In-Person Service Advocate – Public Service Impact

Government of British Columbia; Prince Rupert; On-site; CAD 50,000 - 65,000; Full time

Job summary

A provincial public service organization in Prince Rupert is seeking a Customer Service Representative to deliver exceptional service to the community. You will assist clients in-person, by phone, and through digital channels while handling various administrative tasks. Applicants must have a Grade 12 education and experience in inclusive customer service. This position offers an opportunity to impact lives positively and requires on-site work in a dynamic, supportive environment.

Benefits

Isolation allowance

Diverse workplace

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a fast-paced environment.
• Experience using digital applications/databases.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, reviewing applications, and processing payments.
• Deliver kind, helpful, and inclusive service.

Skills

Inclusive customer service

Conflict resolution

Data entry

Financial transaction handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A provincial public service organization in Prince Rupert is seeking a Customer Service Representative to deliver exceptional service to the community. You will assist clients in-person, by phone, and through digital channels while handling various administrative tasks. Applicants must have a Grade 12 education and experience in inclusive customer service. This position offers an opportunity to impact lives positively and requires on-site work in a dynamic, supportive environment.