In-Person Service Advocate – Public Service Impact

Government of British Columbia; Prince George; On-site; CAD 45,000 - 60,000; Full time

Job summary

A governmental organization in Canada is seeking a Customer Service Representative to join a diverse team. This full-time role involves assisting clients in-person and digitally while processing applications and payments. Candidates should have a Grade 12 education and experience in customer service. The position offers an impactful opportunity to serve the community with kindness and integrity, while being committed to service excellence.

Benefits

Isolation allowance for applicable locations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume environment.
• Experience using digital applications/databases.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, reviewing applications, and processing payments.
• Deliver kind, helpful, and inclusive service.

Skills

Inclusive customer service

Conflict resolution

Data entry

Digital application use

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

A governmental organization in Canada is seeking a Customer Service Representative to join a diverse team. This full-time role involves assisting clients in-person and digitally while processing applications and payments. Candidates should have a Grade 12 education and experience in customer service. The position offers an impactful opportunity to serve the community with kindness and integrity, while being committed to service excellence.