In-Person Service Advocate – Public Service Impact

Government of British Columbia; Powell River; On-site; CAD 45,000 - 55,000; Full time

Job summary

A public service organization in Powell River is seeking a Customer Service Representative to provide inclusive service to the community. Responsibilities include assisting clients in various formats, processing payments, and ensuring service excellence. Applicants should have a Grade 12 education and experience in customer service, and familiarity with digital tools. This position requires full-time, on-site work and contributes to the lives of citizens in British Columbia.

Benefits

Isolation allowance

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience in a high-volume, fast-paced environment.
• Experience using digital applications/databases.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle tasks like data entry and processing payments.
• Provide solutions following government guidelines.

Skills

Customer service

Conflict resolution

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in Powell River is seeking a Customer Service Representative to provide inclusive service to the community. Responsibilities include assisting clients in various formats, processing payments, and ensuring service excellence. Applicants should have a Grade 12 education and experience in customer service, and familiarity with digital tools. This position requires full-time, on-site work and contributes to the lives of citizens in British Columbia.