In-Person Service Advocate – Public Service Impact

Government of British Columbia; Port Alberni; On-site; CAD 50,000 - 60,000; Full time

Job summary

A public service organization in Canada is seeking a Customer Service Representative to join their In-Person Services Team. The role requires assisting customers through various channels while ensuring top-notch service in a fast-paced environment. Ideal candidates will have a Grade 12 diploma and experience in inclusive customer service. This position is full-time and on-site, with opportunities across multiple locations in British Columbia.

Benefits

Isolation allowance where applicable

Diverse and inclusive work environment

Support for accommodations during hiring process

Qualifications

• Grade 12 graduation or equivalent required for this role.
• Experience in providing customer service to diverse clientele.
• Proven ability to manage high-volume service environments.

Responsibilities

• Assist customers in-person, over the phone, and through digital platforms.
• Process payments and perform data entry tasks.
• Deliver high-quality, inclusive service that adheres to government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Using digital applications

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A public service organization in Canada is seeking a Customer Service Representative to join their In-Person Services Team. The role requires assisting customers through various channels while ensuring top-notch service in a fast-paced environment. Ideal candidates will have a Grade 12 diploma and experience in inclusive customer service. This position is full-time and on-site, with opportunities across multiple locations in British Columbia.