In-Person Service Advocate – Public Service Impact

Government of British Columbia; Nanaimo; On-site; CAD 45,000 - 55,000; Full time

Job summary

A government organization in Nanaimo is seeking a Customer Service Representative to deliver inclusive service in a dynamic team setting. Responsibilities include assisting customers in person and digitally, processing applications, and maintaining accurate records. Requires Grade 12 education and experience in customer service. Join a workplace committed to valuing diversity while making a difference for the community.

Benefits

Additional isolation allowance

Diverse workplace culture

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience in a high-volume, fast-paced environment.
• Experience maintaining administrative files and record keeping.

Responsibilities

• Help people in person, via phone, and through digital channels.
• Process payments and review applications.
• Deliver service following government guidelines.

Skills

Customer service excellence

Conflict resolution

Digital application proficiency

Data entry

Education

Grade 12 graduation or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

A government organization in Nanaimo is seeking a Customer Service Representative to deliver inclusive service in a dynamic team setting. Responsibilities include assisting customers in person and digitally, processing applications, and maintaining accurate records. Requires Grade 12 education and experience in customer service. Join a workplace committed to valuing diversity while making a difference for the community.