In-Person Service Advocate – Public Service Impact

Government of British Columbia; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional government office in Nanaimo seeks a Customer Service Representative to deliver inclusive and exceptional service. The role involves assisting customers in person, by phone, and digitally, alongside responsibilities like data entry and payment processing. Ideal candidates have Grade 12 or equivalent and experience in customer service. Work is based in multiple BC locations, promoting a diverse workplace.

Qualifications

• Grade 12 graduation or equivalent required.
• Experience providing inclusive customer service to diverse clientele.
• Experience in high-pressure environments handling customer service.

Responsibilities

• Assist customers in-person, via phone, and digital channels.
• Process payments and data entry tasks.
• Provide solutions following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Use of digital applications

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A regional government office in Nanaimo seeks a Customer Service Representative to deliver inclusive and exceptional service. The role involves assisting customers in person, by phone, and digitally, alongside responsibilities like data entry and payment processing. Ideal candidates have Grade 12 or equivalent and experience in customer service. Work is based in multiple BC locations, promoting a diverse workplace.