In-Person Service Advocate – Public Service Impact

Government of British Columbia; Merritt; On-site; CAD 45,000 - 55,000; Full time

Job summary

A government organization in Canada seeks a Customer Service Representative to join their In-Person Services Team. The role involves assisting clients via various channels, handling data entry and payments, and providing inclusive service aligned with government standards. Applicants should have Grade 12 or equivalent and experience in customer service. Position located in Merritt and other BC communities. Full-time, on-site work with a focus on diversity and inclusion.

Benefits

Isolation allowance for applicable locations

Qualifications

• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high-volume, fast-paced environment.
• Experience using digital applications/databases.

Responsibilities

• Help people in-person, by phone, and through digital channels.
• Handle data entry, reviewing applications, and processing payments.
• Deliver service following government guidelines.

Skills

Inclusive customer service

Conflict resolution

Data entry

Financial transaction handling

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

A government organization in Canada seeks a Customer Service Representative to join their In-Person Services Team. The role involves assisting clients via various channels, handling data entry and payments, and providing inclusive service aligned with government standards. Applicants should have Grade 12 or equivalent and experience in customer service. Position located in Merritt and other BC communities. Full-time, on-site work with a focus on diversity and inclusion.